Mistala Miller
Saint Maries
Summary
Professional counselor prepared for leadership role in guiding and supporting team members. Background includes effective management of client cases and implementation of therapeutic interventions, achieving positive outcomes. Valued for collaborative approach and adaptability, ensuring alignment with evolving client and organizational needs. Proficient in conflict resolution and emotional intelligence.
Experienced with team leadership and client counseling. Utilizes effective therapeutic techniques to support individual growth and team cohesion. Track record of managing complex cases while maintaining positive, supportive environment.
Professional counselor with deep experience in providing guidance and support. Strong focus on team collaboration and achieving meaningful outcomes. Skilled in conflict resolution, client assessment, and intervention planning. Reliable and adaptable in meeting changing needs, fostering supportive and results-driven environment.
Overview
29
29
years of professional experience
Work History
Lead Counselor
Heritage Health
10.2016 - Current
- Supported team in delivering group therapy sessions and activities.
- Evaluated progress regularly, adjusting treatment approaches as needed to ensure continuous improvement in client wellbeing.
- Collaborated with multidisciplinary teams to address client needs effectively.
- Documented client progress and maintained accurate records in compliance with regulations.
- Facilitated communication between clients and support services to enhance care coordination.
- Conducted intake assessments to identify client strengths and areas for improvement.
- Engaged in ongoing training to learn best practices in counseling techniques and approaches.
- Contributed to a positive, supportive environment that encouraged client participation and growth.
- Developed and implemented individualized treatment plans for clients.
- Maintained client confidentiality by adhering to ethical guidelines and professional standards in counseling practice.
Community Based Rehabilitation Services
ACES
05.2012 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Substitute Teacher
St. Maries School District
01.2010 - 01.2012
- Delivered effective instruction in diverse classroom settings, adapting lessons to meet varying student needs.
- Managed classroom behavior through positive reinforcement techniques and conflict resolution strategies.
- Collaborated with teachers to develop engaging lesson plans aligned with curriculum standards.
- Monitored student progress, providing timely feedback and support for academic improvement.
Domestic Violence Specialist
Safe Passages
04.2007 - 01.2010
- Facilitated crisis intervention and support services for survivors of domestic violence.
- Developed and implemented safety planning protocols tailored to individual client needs.
- Collaborated with community organizations to enhance resource availability for clients.
- Coordinated advocacy services with other services internally, at hospital and in community.
- Advocated on behalf of clients in court proceedings, effectively communicating their needs and concerns to legal professionals.
Cook-Waitress
Serve-A-Burger
09.2005 - 04.2007
- Implemented efficient cooking methods, enhancing meal service speed without compromising quality.
- Monitored kitchen operations for compliance with health regulations and safety standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Warehouse Forklift Operator
Idaho Cedar Sales
05.2003 - 08.2005
- Operated forklifts to transport materials efficiently throughout warehouse.
- Monitored loading docks for safety protocols, ensuring adherence to operational standards.
- Resolved logistical issues promptly to maintain continuous workflow and minimize downtime.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Lead Telemarketer and Accounts Receiving
Mountain States Glass
05.1996 - 01.2002
- Led telemarketing campaigns, driving customer engagement and improving response rates.
- Trained and mentored new team members, enhancing overall team performance and knowledge sharing.
- Collaborated with sales teams to align messaging, enhancing lead quality and conversion rates.
- Managed scheduling of calls to maximize agent productivity and minimize downtime effectively.
- Conducted regular performance reviews, providing constructive feedback to boost individual and team results.
Education
Masters of Social Work -
Boise State University
Boise, ID05-2016
Skills
- Clinical supervision for LCSW supervision, Recovery Coaching and Peer Support
- Stress reduction techniques
- Group facilitator for Relapse Prevention, DBT, Co-Occurring and MRT
- Multicultural competence
- Behavioral assessment
- Mental health, diagnosis and counseling
- Substance abuse counseling and diagnosis
- Intake assessments
- MRT Certified
- EMDR Certified
- Treatment Court Coordinator
Timeline
Lead Counselor
Heritage Health
10.2016 - Current
Community Based Rehabilitation Services
ACES
05.2012 - 09.2016
Substitute Teacher
St. Maries School District
01.2010 - 01.2012
Domestic Violence Specialist
Safe Passages
04.2007 - 01.2010
Cook-Waitress
Serve-A-Burger
09.2005 - 04.2007
Warehouse Forklift Operator
Idaho Cedar Sales
05.2003 - 08.2005
Lead Telemarketer and Accounts Receiving
Mountain States Glass
05.1996 - 01.2002
Masters of Social Work -
Boise State University
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