Muhammad Kharisma Ramadhan
Product, Operations And Support Specialist At MariBank Singapore
Jakarta,JK
Summary
Developed key product, operational and analytical skills within high-volume production environment within several international companies, looking to leverage these strengths in existing and new field. Demonstrates solid understanding of workflow management and process improvement. Aiming to contribute to dynamic team by enhancing operational efficiency and driving continuous improvement in new setting.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Production Operations Associate
MariBank Singapore
11.2024 - Current
- Coordinated with cross-functional teams to ensure timely completion of incident handling and production orders.
- Maintained high-quality standards by conducting thorough Standard Operational Procedures of finished products.
- Improving the process scale by building an automation and automated schedule system
- Reduced process malfunctions through regular review checks and troubleshooting efforts.
Associate Product Manager and Ops - Accommodation
Traveloka
09.2024 - 11.2024
- Handling and Managing Traveloka Extranet Reservation System (Traveloka TERA) for all hotel/chains connections to the company
- Managing financial settlement process to ensure the accuracy of the process
- Developed product documentation to communicate upcoming features and products to internal teams.
- Developed comprehensive product roadmaps, outlining key milestones and deliverables.
- Handling and Managing post-live issues occurred on the product
Information System Associate
Tokopedia (Part of ByteDance)
06.2021 - 08.2024
- Handling and managing Digital Goods API Integration process as product supply for Tokopedia (Managing more than 300 partners for more than 100 products)
- Boosted end-user satisfaction through timely resolution of post live issues.
- Streamlined workflows for improved productivity through process automation.
- Developed user-friendly API standard documentation for various system processes, minimizing confusion among end-users while streamlining issue resolution times.
IT Manager
LINE Indonesia (Naver)
06.2019 - 06.2021
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Education
Bachelor of Engineering (Sarjana Teknik) - Computer Engineering
Universitas Indonesia
Jakarta, Indonesia 04.2001 -
Skills
API Integration
Banking Products
Incident/Issues Handling
Product Streamline and Enhancement
Cross-functional coordination
Team collaboration
Operational efficiency
Adaptive learning
Process documentation
Leadership
Accomplishments
- Supervising the Product and Operations team, consisting of 4 members (Traveloka) and 3 members (Tokopedia)
- Achieved a high product issues solving rate within SLA's in 1 month (able to improve the solving rate from 75% to 99% within SLA through comprehensive issues handling) (Traveloka)
- Exceeding the number of annually onboarded supply product partner (more than 100 partner onboarded and live, actual target 70) by simplifying the onboarding process through improving API specifications, simplify the communication and integration process with partners (Tokopedia)
- Improving the documentation specifications and process based on international specifications and audit standard (Tokopedia and LINE) resulting to surpass ISO audit (ISO-27001 and ISO-27002)
Certification
Huawei Certified ICT Associate
Timeline
Production Operations Associate
MariBank Singapore
11.2024 - Current
Associate Product Manager and Ops - Accommodation
Traveloka
09.2024 - 11.2024
Information System Associate
Tokopedia (Part of ByteDance)
06.2021 - 08.2024
Huawei Certified ICT Associate
08-2019
IT Manager
LINE Indonesia (Naver)
06.2019 - 06.2021
Bachelor of Engineering (Sarjana Teknik) - Computer Engineering
Universitas Indonesia
04.2001 -