Mochamad Wahyudi Setyawan
East Jakarta
Summary
Detail-oriented professional with strong multitasking and communication skills. Proven ability to work collaboratively with team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
JUNIOR ENGINEER
PT. LINTASARTA JAKARTA
10.2021 - Current
- Monitored field operations and submitted data via internal web platforms for client review, ensuring timely and accurate reporting of daily team activities
- Collaborated with engineering team to determine project specifications.
- Monitored field work for web-based data submission
- Provided daily reports on team's field performance
- Managed procurement processes, including the creation of Purchase Orders (POs), for the acquisition of project-related goods and services.
- Developed strong relationships with vendors and suppliers, facilitating smooth communication channels for project-related inquiries or concerns.
CUSTOMER SERVICE REPRESENTATIVE
PT TELKOMSEL JAKARTA
12.2017 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered face-to-face customer service, addressing inquiries such as lost cards, upgrades, and migration from prepaid to postpaid/HALO plans
- Resolved complaints and facilitated data package activations, ensuring customer satisfaction
- Experienced as a Grapari cashier, handling KARTU HALO payment transactions and preparing handover report documentation for the Finance department.
CUSTOMER SERVICE REPRESENTATIVE
PT BOLT SUPER 4G
12.2013 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Direct customer engagement
- Sales & after-sales support
- Handled card replacements
- Managed warranty claims.
STAFF CALL CENTER
PT LION AIR
09.2011 - 08.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls to answer questions about products and services.
Education
ASSOCIATE’S DEGREE - Web Programming
BINA SARANA INFORMATIKA
09.2015
Skills
- Communication Skill
- Time Management
- Working with Computer
- Problem Solving
- Team Working
Languages
Bahasa Indonesia
Advanced
C1
English
Intermediate
B1
Personal Information
Date of Birth: 07/09/92
Timeline
JUNIOR ENGINEER
PT. LINTASARTA JAKARTA
10.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
PT TELKOMSEL JAKARTA
12.2017 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
PT BOLT SUPER 4G
12.2013 - 09.2017
STAFF CALL CENTER
PT LION AIR
09.2011 - 08.2012
ASSOCIATE’S DEGREE - Web Programming
BINA SARANA INFORMATIKA
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