Moh Fathir
Palu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Senior Client Relations Specialist
Maxim Indonesia
08.2022 - 09.2024
- Mentored junior team members and fostered professional development opportunities through training
- Overcome problems caused by large traffic of orders
- Conducted data-driven analyses of client/driver behavior to identify potential risks and develop appropriate mitigation strategies.
- Assisted client/driver with opening accounts and signing up for new services.
- Enhanced customer loyalty by conducting regular check-ins, offering personalized attention, and promptly resolving any issues that arose.
Education
English Study Program -
Tadulako University
01.2014 - 01.2021
Skills
Relationship management
Performance analysis
Remote work capabilities
Call center experience
Problem-solving
MS office
Websites
Organizationbackground
- Advocacy Division Coordinator, Himpunan Mahasiswa Bahasa Inggris Untad (Himabris Untad), 2014-2015
- Advocacy Division Coordinator, Himpunan Mahasiswa Jurusan Bahasa dan Seni (HMJ Bahasa & Seni), 2016-2017
- Advocacy Division Coordinator, Badan Eksekutif Mahasiswa FKIP Untad (BEM FKIP UNTAD), 2017-2018
Personal Information
Timeline
Senior Client Relations Specialist
Maxim Indonesia
08.2022 - 09.2024
English Study Program -
Tadulako University
01.2014 - 01.2021
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