Mohamad Amin

Work History

Dispatcher

PT. Ericsson Indonesia

Jakarta

04.2020 - Current

NOC Power Surveillance
Project : Indosat MPFS
Division : NOC Ericsson – Indosat Ooredoo Managed Service, Monitoring RAN with tools ENM (Ericsson), NetAct (Nokia) & MBB 2000 (Huawei) via OneFM tools
Monitoring power alarms with PMS tools Invendis (Ericsson), 6th Energy, Netco (Huawei), and CMS (ZTE)
Monitoring TT (Trouble Ticket), dispatched to field teams and tracking troubleshooting progress
Create TT and raise potensial emergency to field teams as an early warning to avoid emerrgency incident on the networks
Familiar with tools like BMS Remedy ITSM (IT Service Management), WFM, OneFM, and etc
On periode June 2022, moved to position to RAN MOCN Ops (Multi Operator Core Network) as an L1FM RAN, an handle and maintained for both networks Indosat and H3I after merged
For our daily job desc are, in the morning we collected a dump site’s from OSS MBB Huawei, NetAct Nokia, and ENM Ericsson after both network got change to MOCN activation and got verification whether those site’s already Active MOCN or not and then reported
Monitoring the email which related handling and escalation from MSH H3I (Managed Service Huawei) to MSE Indosat (Managed Service Ericsson), we analyzed and get segmentation the alarm issue and we create the TT Incident via ITSM (IT Service Management) and assingned to another depatement group, and raise a TAS ID to field team
Monitoring MOCN VVIP Site
Escalating MOCN site issue to MSH, monitoring WAG “MOCN Operation” respond and handling
For daily we must track the alarms for escalation to MSH, Handover report tor next shift, and Patrol alarms MOCN site.

NOC MPFS

PT. Huawei Technology

02.2017 - 03.2020

Managed Services
Project : Indosat MPFS, Dispatch and follow up site Macro & Micro region from West Java, Central Java, East Java, Bali and Nusa Tenggara Barat
All trouble ticket from WFM tools (Used Base OWS System) Neteco and Temip alarms power to assigned to Field / Site Maintenance
Ensure Trouble Ticket/WO handling as per SLA/WLA
Supervising Service Provider/Site/Field Maintenance team in coordination with Coordinator Area and Helpdesk/field representatives, ensure all routines activities carried out in line with the defined processes
Ensure communication towards the various interfaces (TE/CME Power team, Coordinator Area) are properly managed and addressed well within the time frame, if site outage already get recovered TT HPSM belongs Indosat system status was closed as reference from WFM tools will automatically get Resolved too as HPSM also
Reporting Outage Report generations all TT still active open per shift and distribution to the shift leader in charged and get foward to internal.

Dispatcher Engineer

PT Ericsson Field Service

02.2014 - 06.2016

Managed Services
Project : STP
Division : MS Eng
For STP, Dispatch and follow up Macro & Fiber Optic trouble ticket to Service Provider/ Field / Site Maintenance
Ensure Trouble Ticket/WO handling as per SLA/WLA
Supervising Service Provider/Site/Field Maintenance team in coordination with Coordinator Area and Helpdesk/field representatives, ensure all routines activities carried out in line with the defined processes
Ensure communication towards the various interfaces (Customer, SM/FM team, Coordinator Area) are properly managed and addressed well within the time frame
Track/Monitor TT/WO and Email request from Customer for Macro and Fiber Optics
Handling MSDP tools for STP Customer and maintain with SDT Operation Team in order running properly
Report generations per shift and distribution to the internal and external/customer.

Front Office Engineer

Ericsson Indonesia

04.2010 - 01.2014

Managed Service)
Project : Axis NTS Projec, Responsible to FO Mangaer
As Front Office 1st Level Engineer for Axis Telecom
Monitor and manage 2G/3G Network alarm events, service outage, network performance deterioration, costumer complaint from alarm panel, constant monitor and analyze network performance consistently
This also includes providing escalation process and notification of Minor, Critical, and Major incident/outages
Responsible for monitoring and troubleshooting and escalating alarm UTRAN, GRAN, OSS, DXX, MPBN and SOM
Creating Troble Ticket using Huawei Netforce Trouble Ticket System to Field Maintenance, Back Officers Network Performance and Managers
Modify traffic routing and SNCP protection in ML TN for missing configuration or E1 Problem
Monitor alarm and performance information on the 24x7 basis
Respond to network Costumer Support Team within agreed SLA time frame.Create and update/manage trouble tickets for any detected problem
Managing tecknical escalation tio ensure faults is rectified within agreed SLAs
Perform escalation and notification to keep management and other business unit informed during system outages
Monitoring and troubleshoot live via SOEM Client, ML TN and HC node for surveillence Axis Network, familiar with SDH/PDH transmission technology troublshoot during alarm have fault occurrence
Monitoring DXX XALM and alarm internal
Monitoring WRAN alarm fault module, performance, CE utillize
Assist the FO shift leader in producing activity report for KPI calculation
Monitored the alarm BB of LL provider for SPO and OMS node, first escalation we open TT’s creation alarms incoming from the network for LL, make email for alarm related and coordinated with BO TRM Backbone link
Check and certified new network elements to be commissioned in operation environment within agreed KPI
Ensure proper work work progress, shift handover, data communication, team work spirit
LTE/SRAN Network Performance Surveillance 24X7
Alarms handling of LTE
1st level fault restoration
Interface with field service coordinator for field services dispatching
Control and support corrective activities
Manage notification and escalation
Coordinat spare parts handling with field engineers
Trouble Ticket handling
Work Order Handling Escaltion rules
Quick learner, self-motivated, service focused, confident and customer oriented
Good in analytic and investigation technique
Ericsson Knowledgement on the following application:
FM List Viewer (ALV) – Used in fault management alarrm monitoring of Base Tranceivers (RXOTG)
FM Log Browser (ALB) – Used in doing searches for alarm which have already occurred
Used in performing fault analysis and trending
Command Handling Authority (CHA) – Strong knowledge in using the CHA
Knowledge off different MML commands
To verify if site is down or up to check RBLT Number to reset RBLT, TRU reset, Cell reset, RXOTG reset, and other command
Knowing well MSTOP process base on eTOM and ITIL standart as Telecom business operation and service delivery.

Engineer

PT Ericsson Field, Transmission

04.2009 - 06.2010

Ericsson Indonesia (Managed Service, Project : Axis NTS Project
Division : Field Maintenance O&M RAN Engineer and, Reason of resign : Move to another division, Responsible to O&M Manager
Responsible for Field Maintenance Coord
Troubleshooting and commissioning RBS Ericsson 2000 Family, and RBS Ericsson 3000 Family (3412, 3107, 3101, 3303, 3206, 3202) for NTS project in Indonesia, Jabotabek Area
Ericsson Node B Integration
RBS 3000 Ericsson Node B Re-Commisioning and integration for Down Grade and Upgarde Node B
Trobleshooting Transmision of (MiniLink-TN and High Cap) for E1 Connection (Transmission) for ttroubleshooting RBS and change of E1
Familiar with 3G Overview, ATM, TCP/IP, WCDMA RAN, IuB Interface
Perform Preventive Maintenance for daily week each different product type of Ericsson equipment like RNS and BSS like 2G and 3G, XALM, transmission also and always save report and configuration
Troubleshooting and commissioning TRM using Mini Link High Capacity, and troubleshoot Mini Link TN R4
Performed training from Ericsson for Mini Link TN R4 Introuduction, and Ericsson RBS 3000 Family and Ericsson RBS 6000 Family
Using EMAS and Moshell for remote RBS 3G Ericsson status from Element Manager in Internet Explorer TCP/IP for alarm view status In 3G Network
Conduct trobleshooting the alarm occurred in RBS 3000 family during malfunction of equipment such as CBU, GPB, TX6HS, RAX, RU, FU and any other alarm
Able to operate Andritsu UMTS Master and Site Master
Always coordinate with NOC to get permit access to on site, and coordinate with NOC if we have already done our troubleshoot and close the Trouble Ticket from NOC.

Technical Support

PT ARGA SOLUSI TECHNOLOGY

10.2008 - 02.2009

Technical Management
Division : Network O&M Operation Assitance, Reason of resign : Want a new challenge,Improve experience in skill and knowledge
Job Description :
Responsible to Technical Manager
Make some Operation test Quality Control hardware and software of Orion module like E1 Converter to Ethernet, and Switch ethernet over IP, etc
Learned how to used and operate the Linux system from Keynote SIGOS SITE Systems, make running test quality service of network 2G and 3G pass through each interface protocol from BSS to NSS, SGSN, GGSN and MGW
Technical Assitance for customer at PT Indosat to assured that there quality network and billing system as run as they plan

Nokia Siemens Networks, CSI

07.2007 - 09.2007

Traning Center (CDS-, Work Apprenticeship student
Reason of resign : Continued to my studying at my college
Job Description :
Learned anything about systems and standart of GSM and WCDMA from 3GPP
Learned about OMC or OSS RC Siemens systems for surveilence monitoring network
Learned about installed physical interface from BSS/Core Network monitor entity’s
And last is we had been presented our internship have a good knowledge

Work Apprenticeship student

PT INDOSAT Tbk

02.2006 - 07.2006

Outbound Call Prepaid Register
Division : Costumer Service Management Division, Reason of resign : End of Contract
Job Description : Will explain on interview

Overview

Work History

Dispatcher

NOC MPFS

Dispatcher Engineer

Front Office Engineer

Engineer

Technical Support

Work Apprenticeship student

Education

No Degree -

High School Diploma -

Electrical Telecommunication Engineering

Skills

Certification

Timeline

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