Mohamad Amin
Telecommunication Engineer
Bogor City, West Bogor
Overview
17
17
years of professional experience
13
13
years of post-secondary education
9
9
Certifications
Work History
Dispatcher
PT. Ericsson Indonesia
Jakarta
04.2020 - Current
- NOC Power Surveillance
- Project : Indosat MPFS
- Division : NOC Ericsson – Indosat Ooredoo Managed Service, Monitoring RAN with tools ENM (Ericsson), NetAct (Nokia) & MBB 2000 (Huawei) via OneFM tools
- Monitoring power alarms with PMS tools Invendis (Ericsson), 6th Energy, Netco (Huawei), and CMS (ZTE)
- Monitoring TT (Trouble Ticket), dispatched to field teams and tracking troubleshooting progress
- Create TT and raise potensial emergency to field teams as an early warning to avoid emerrgency incident on the networks
- Familiar with tools like BMS Remedy ITSM (IT Service Management), WFM, OneFM, and etc
- On periode June 2022, moved to position to RAN MOCN Ops (Multi Operator Core Network) as an L1FM RAN, an handle and maintained for both networks Indosat and H3I after merged
- For our daily job desc are, in the morning we collected a dump site’s from OSS MBB Huawei, NetAct Nokia, and ENM Ericsson after both network got change to MOCN activation and got verification whether those site’s already Active MOCN or not and then reported
- Monitoring the email which related handling and escalation from MSH H3I (Managed Service Huawei) to MSE Indosat (Managed Service Ericsson), we analyzed and get segmentation the alarm issue and we create the TT Incident via ITSM (IT Service Management) and assingned to another depatement group, and raise a TAS ID to field team
- Monitoring MOCN VVIP Site
- Escalating MOCN site issue to MSH, monitoring WAG “MOCN Operation” respond and handling
- For daily we must track the alarms for escalation to MSH, Handover report tor next shift, and Patrol alarms MOCN site.
NOC MPFS
PT. Huawei Technology
02.2017 - 03.2020
- Managed Services
- Project : Indosat MPFS, Dispatch and follow up site Macro & Micro region from West Java, Central Java, East Java, Bali and Nusa Tenggara Barat
- All trouble ticket from WFM tools (Used Base OWS System) Neteco and Temip alarms power to assigned to Field / Site Maintenance
- Ensure Trouble Ticket/WO handling as per SLA/WLA
- Supervising Service Provider/Site/Field Maintenance team in coordination with Coordinator Area and Helpdesk/field representatives, ensure all routines activities carried out in line with the defined processes
- Ensure communication towards the various interfaces (TE/CME Power team, Coordinator Area) are properly managed and addressed well within the time frame, if site outage already get recovered TT HPSM belongs Indosat system status was closed as reference from WFM tools will automatically get Resolved too as HPSM also
- Reporting Outage Report generations all TT still active open per shift and distribution to the shift leader in charged and get foward to internal.
Dispatcher Engineer
PT Ericsson Field Service
02.2014 - 06.2016
- Managed Services
- Project : STP
- Division : MS Eng
- For STP, Dispatch and follow up Macro & Fiber Optic trouble ticket to Service Provider/ Field / Site Maintenance
- Ensure Trouble Ticket/WO handling as per SLA/WLA
- Supervising Service Provider/Site/Field Maintenance team in coordination with Coordinator Area and Helpdesk/field representatives, ensure all routines activities carried out in line with the defined processes
- Ensure communication towards the various interfaces (Customer, SM/FM team, Coordinator Area) are properly managed and addressed well within the time frame
- Track/Monitor TT/WO and Email request from Customer for Macro and Fiber Optics
- Handling MSDP tools for STP Customer and maintain with SDT Operation Team in order running properly
- Report generations per shift and distribution to the internal and external/customer.
Front Office Engineer
Ericsson Indonesia
04.2010 - 01.2014
- Managed Service)
- Project : Axis NTS Projec, Responsible to FO Mangaer
- As Front Office 1st Level Engineer for Axis Telecom
- Monitor and manage 2G/3G Network alarm events, service outage, network performance deterioration, costumer complaint from alarm panel, constant monitor and analyze network performance consistently
- This also includes providing escalation process and notification of Minor, Critical, and Major incident/outages
- Responsible for monitoring and troubleshooting and escalating alarm UTRAN, GRAN, OSS, DXX, MPBN and SOM
- Creating Troble Ticket using Huawei Netforce Trouble Ticket System to Field Maintenance, Back Officers Network Performance and Managers
- Modify traffic routing and SNCP protection in ML TN for missing configuration or E1 Problem
- Monitor alarm and performance information on the 24x7 basis
- Respond to network Costumer Support Team within agreed SLA time frame.Create and update/manage trouble tickets for any detected problem
- Managing tecknical escalation tio ensure faults is rectified within agreed SLAs
- Perform escalation and notification to keep management and other business unit informed during system outages
- Monitoring and troubleshoot live via SOEM Client, ML TN and HC node for surveillence Axis Network, familiar with SDH/PDH transmission technology troublshoot during alarm have fault occurrence
- Monitoring DXX XALM and alarm internal
- Monitoring WRAN alarm fault module, performance, CE utillize
- Assist the FO shift leader in producing activity report for KPI calculation
- Monitored the alarm BB of LL provider for SPO and OMS node, first escalation we open TT’s creation alarms incoming from the network for LL, make email for alarm related and coordinated with BO TRM Backbone link
- Check and certified new network elements to be commissioned in operation environment within agreed KPI
- Ensure proper work work progress, shift handover, data communication, team work spirit
- LTE/SRAN Network Performance Surveillance 24X7
- Alarms handling of LTE
- 1st level fault restoration
- Interface with field service coordinator for field services dispatching
- Control and support corrective activities
- Manage notification and escalation
- Coordinat spare parts handling with field engineers
- Trouble Ticket handling
- Work Order Handling Escaltion rules
- Quick learner, self-motivated, service focused, confident and customer oriented
- Good in analytic and investigation technique
- Ericsson Knowledgement on the following application:
- FM List Viewer (ALV) – Used in fault management alarrm monitoring of Base Tranceivers (RXOTG)
- FM Log Browser (ALB) – Used in doing searches for alarm which have already occurred
- Used in performing fault analysis and trending
- Command Handling Authority (CHA) – Strong knowledge in using the CHA
- Knowledge off different MML commands
- To verify if site is down or up to check RBLT Number to reset RBLT, TRU reset, Cell reset, RXOTG reset, and other command
- Knowing well MSTOP process base on eTOM and ITIL standart as Telecom business operation and service delivery.
Engineer
PT Ericsson Field, Transmission
04.2009 - 06.2010
- Ericsson Indonesia (Managed Service, Project : Axis NTS Project
- Division : Field Maintenance O&M RAN Engineer and, Reason of resign : Move to another division, Responsible to O&M Manager
- Responsible for Field Maintenance Coord
- Troubleshooting and commissioning RBS Ericsson 2000 Family, and RBS Ericsson 3000 Family (3412, 3107, 3101, 3303, 3206, 3202) for NTS project in Indonesia, Jabotabek Area
- Ericsson Node B Integration
- RBS 3000 Ericsson Node B Re-Commisioning and integration for Down Grade and Upgarde Node B
- Trobleshooting Transmision of (MiniLink-TN and High Cap) for E1 Connection (Transmission) for ttroubleshooting RBS and change of E1
- Familiar with 3G Overview, ATM, TCP/IP, WCDMA RAN, IuB Interface
- Perform Preventive Maintenance for daily week each different product type of Ericsson equipment like RNS and BSS like 2G and 3G, XALM, transmission also and always save report and configuration
- Troubleshooting and commissioning TRM using Mini Link High Capacity, and troubleshoot Mini Link TN R4
- Performed training from Ericsson for Mini Link TN R4 Introuduction, and Ericsson RBS 3000 Family and Ericsson RBS 6000 Family
- Using EMAS and Moshell for remote RBS 3G Ericsson status from Element Manager in Internet Explorer TCP/IP for alarm view status In 3G Network
- Conduct trobleshooting the alarm occurred in RBS 3000 family during malfunction of equipment such as CBU, GPB, TX6HS, RAX, RU, FU and any other alarm
- Able to operate Andritsu UMTS Master and Site Master
- Always coordinate with NOC to get permit access to on site, and coordinate with NOC if we have already done our troubleshoot and close the Trouble Ticket from NOC.
Technical Support
PT ARGA SOLUSI TECHNOLOGY
10.2008 - 02.2009
- Technical Management
- Division : Network O&M Operation Assitance, Reason of resign : Want a new challenge,Improve experience in skill and knowledge
- Job Description :
- Responsible to Technical Manager
- Make some Operation test Quality Control hardware and software of Orion module like E1 Converter to Ethernet, and Switch ethernet over IP, etc
- Learned how to used and operate the Linux system from Keynote SIGOS SITE Systems, make running test quality service of network 2G and 3G pass through each interface protocol from BSS to NSS, SGSN, GGSN and MGW
- Technical Assitance for customer at PT Indosat to assured that there quality network and billing system as run as they plan
Nokia Siemens Networks, CSI
07.2007 - 09.2007
- Traning Center (CDS-, Work Apprenticeship student
- Reason of resign : Continued to my studying at my college
- Job Description :
- Learned anything about systems and standart of GSM and WCDMA from 3GPP
- Learned about OMC or OSS RC Siemens systems for surveilence monitoring network
- Learned about installed physical interface from BSS/Core Network monitor entity’s
- And last is we had been presented our internship have a good knowledge
Work Apprenticeship student
PT INDOSAT Tbk
02.2006 - 07.2006
- Outbound Call Prepaid Register
- Division : Costumer Service Management Division, Reason of resign : End of Contract
- Job Description : Will explain on interview
Education
01.1990 - 01.1996
No Degree -
04.2001 - 04.1999
High School Diploma -
04.1999 - 04.2002
Electrical Telecommunication Engineering
01.2002 - 01.2008
Skills
Familiar SoftwareWindows 98 / ME / NT / 2000 / XPMicrosoft Office / MS FrontpageWINFIOL / BSC Ericsson ConsoleMoshell Command Handling for UTRANALEX / Active Library for AXE EricssonSoEM / Network Monitoring Mini Link EricssonCITRIX ICA / Network Monitoring RBS Ericsson ( OSS ) and Tools,such asCellular Network AdministrationBase Station ManagementRadio Network OptimationOperation Procedur SupportReal Time Perfomance MonitoringWCDMA Radio Access NetworkMAP InfoEricsson HardwareExperience with GSM and UMTS Base Transceiver StationRBS 2000 Family series, RBS 3000 Family series and RBS 6000 Family seriesMonth’s end date November 17th , 2019Familiar ToolsBird / Anritsu Site MasterSpectrum Analyzer 800 Mhz – 7 GhzFrequency counterPower MeterAdditional Hard and Soft SkillsGood Knowledge for Mobile Radio CommunicationsGood knowledge for Data Communication and the NetworkGood Knowledge for Digital microwave radio and MeasurementsGood Knowledge for Broadband wirelessGood knowledge for UMTS / WCDMA and network system 3GGood knowledge for TCP / IP, Subnetting and MaskingGood Command in english oral and writtenGood handling row data process with MS Excel OfficeGood Interpesonal skillsHighly self motivatedTeam player as well as individual abilityTrying to learn new things world of telco workFamiliar with MSDP Applications platform,etc (OneTM, OneFM, and WFM platpforms)Understanding routing/switch conceptUnderstanding BGP and OSPF conceptCourse Design of ThinkFaithfully yours(Mohamad Amin)2
Certification
Research Experiences
Timeline
Dispatcher - PT. Ericsson Indonesia
04.2020 - Current
NOC MPFS - PT. Huawei Technology
02.2017 - 03.2020
Dispatcher Engineer - PT Ericsson Field Service
02.2014 - 06.2016
Front Office Engineer - Ericsson Indonesia
04.2010 - 01.2014
Engineer - PT Ericsson Field, Transmission
04.2009 - 06.2010
Technical Support - PT ARGA SOLUSI TECHNOLOGY
10.2008 - 02.2009
- Nokia Siemens Networks, CSI
07.2007 - 09.2007
Work Apprenticeship student - PT INDOSAT Tbk
02.2006 - 07.2006
Darma Persada University - , Electrical Telecommunication Engineering
01.2002 - 01.2008
Junior High School, SMPN 269 Jakarta - No Degree,
04.2001 - 04.1999
SMAN 5 Jakarta - High School Diploma,
04.1999 - 04.2002
History, : SD Islam Meranti - ,
01.1990 - 01.1996