Mohammad Sahid Husein

Job Position :

a. Frontliner (2013 - 2020)

• Making a good communication and relationship with customer

b. Micro Credit Analyst (2020 - 2022)

• Scoring and analyze micro loan processing.

c. Assistant Manager (2022 - now)

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Increased customer satisfaction scores through the implementation of targeted surveys and feedback loops, allowing for quick identification and resolution of pain points.

• Planned, designed, and scheduled phases for large projects (such as iPhone 4 Launching, Event TAMbang Hadiah etc.)