Mohammad Sahid Husein
Assistant Manager
Malang,JI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Assistant Manager
PT Bank Mandiri (Persero) Tbk
03.2013 - Current
Job Position :
a. Frontliner (2013 - 2020)
- Making a good communication and relationship with customer
b. Micro Credit Analyst (2020 - 2022)
- Scoring and analyze micro loan processing.
c. Assistant Manager (2022 - now)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
International Marketing Staff
PT Pabrik Kertas Tjiwi Kimia Tbk.
11.2011 - 03.2012
Increased customer satisfaction scores through the implementation of targeted surveys and feedback loops, allowing for quick identification and resolution of pain points.
Project Manager
PT Coneindo Sejahtera
02.2009 - 09.2011
- Planned, designed, and scheduled phases for large projects (such as iPhone 4 Launching, Event TAMbang Hadiah etc.)
Education
Bachelor of Arts - Communication Science
University of Airlangga
Surabaya 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Making Business Strategy
Developing Business Unit
Timeline
Assistant Manager
PT Bank Mandiri (Persero) Tbk
03.2013 - Current
International Marketing Staff
PT Pabrik Kertas Tjiwi Kimia Tbk.
11.2011 - 03.2012
Project Manager
PT Coneindo Sejahtera
02.2009 - 09.2011
Bachelor of Arts - Communication Science
University of Airlangga
04.2001 -