Summary
Overview
Work History
Education
Skills
Certification
Interests
Photography, Videography, and Editing
Timeline
Hi, I’m

Mohammad Farel Jemal

Junior Analyst – Customer Service
East Jakarta
Mohammad Farel Jemal

Summary

Positive, creative thinker with knack for crafting engaging content and driving online engagement. Well-versed in digital marketing strategies and social media analytics, focusing on content creation and community management. Committed to leveraging these skills to enhance brand presence and foster meaningful connections with audiences.

Overview

2
years of professional experience
6
years of post-secondary education
1
Certification
2
Languages

Work History

PT Juara Bujuk Rayu
Bekasi, West Java

Junior Analyst – Customer Service
12.2023 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

PT Telkom Indonesia
Bandung, West Java

Social Media Marketing Intern
08.2022 - 08.2023

Job overview

  • Conducted daily updates to social media profiles to boost company online presence.
  • Designed and presented social media campaign ideas.
  • Increased brand visibility by crafting and implementing creative social media campaigns.
  • Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
  • Boosted website traffic by creating and sharing engaging blog posts and articles related to the industry.
  • Managed customer inquiries and complaints via social media channels, providing prompt resolutions and excellent customer service.
  • Assisted in the development of a comprehensive content calendar, ensuring consistency across all social media platforms.
  • Contributed to the growth of follower numbers by implementing effective hashtag strategies and engaging with influencers within the industry.
  • Balanced promotional posts with informative, value-added content that resonated with followers and fostered communitybuilding.

Education

Telkom University
Jl. Telekomunikasi No. 1, Bandung, West Java

Associate of Applied Science from Marketing Management
05.2020 - 08.2023

University Overview

  • 3.67 GPA
  • Degree Awarded with Ahli Madya Manajemen (A.Md.M.) with Honors of Cum Laude
  • Digital Public Team of Tel-U Education Movement, 2020 to 2021
  • Digital Team (Podcast Tel-U), Marketing Crew, 2020 to 2021
  • Evaluation Team PKKMB, 2021
  • Advocacy Division, Department Student Association, 2021 to 2022
  • Research, Action, and Strategic Division, Student Executive Board 2022 to 2023
  • Commission 1, Student Representative Council 2023
  • Merdeka Belajar Kampus Merdeka (MBKM) Internship, PT Telkom Indonesia, Completed 2023
  • Youth and Politics Division, Islamic Student Association

SMAN 59 JAKARTA TIMUR
Jl. Bulak Timur I No.10 - 11, East Jakarta City

High School Diploma
05.2017 - 06.2020

University Overview

  • 83.79 Final School Exam Average (out of 100)
  • Vice President, Student Council

Skills

Video Editing (DaVinci Resolve)

Certification

CERTIFICATE OF COMPETENCE, MarkPlus Institute

Interests

Photography and Videography

Social Media Content Creation

Technology and Innovation

Photography, Videography, and Editing

Photography, Videography, and Editing

Passion for capturing high-quality images and videos, with a focus on storytelling and creative expression through visual media.

Timeline

Junior Analyst – Customer Service
PT Juara Bujuk Rayu
12.2023 - Current
Social Media Marketing Intern
PT Telkom Indonesia
08.2022 - 08.2023

CERTIFICATE OF COMPETENCE, MarkPlus Institute

05-2022
Telkom University
Associate of Applied Science from Marketing Management
05.2020 - 08.2023
SMAN 59 JAKARTA TIMUR
High School Diploma
05.2017 - 06.2020

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Mohammad Farel JemalJunior Analyst – Customer Service