Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mona El Sahawi

Front Office Support
Sukabumi,West Java

Summary

Enthusiastic Front Office Support eager to contribute to team success through hard work, excellent work ethic and strength in boosting company morale, proficient in resource allocation and office supply inventory management, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Front Office Support

Telkomsel
Sukabumi, Indonesia
11.2016 - Current
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.

Education

Bachelor of Communication & Community Development - Communication Studies

Institut Pertanian Bogor
Bogor
06.2012 - 06.2016

Skills

Report preparation

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Accomplishments

  • Best Front Office Support Area Jabodetabek Jabar in 2017
  • Second Best Front Office Support in Regional East 2021


Timeline

Front Office Support

Telkomsel
11.2016 - Current

Bachelor of Communication & Community Development - Communication Studies

Institut Pertanian Bogor
06.2012 - 06.2016

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Mona El SahawiFront Office Support