Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Account Manager
Serious Technology, Sdn Bhd
09.2012 - 12.2015
Develop and execute sales strategies
Maintain and strengthen a large portfolio of clients
Manage sales budgets and set targets
Coordinate with technical team for demo, set up, installation, training and technical support
Manage company's events and workshops in landing new market segmentation
Arranging high level meeting appointment especially for executive presentation
Closed major deals and followed up senior business relationships with Media Indonesia, Republika, Jawa Pos, Kompas Gramedia, Berita Satu Media, Bali Post, and Tempo Media
Appointed as company representation in WAN IFRA World Publishing CEO conference in Hongkong 2014
Successfully led and managed an international event 'Woodwing Digital Asset Management Asian Tour 2014' in Jakarta attended by 150 participants from 5 countries
Marketing Manager
Devy Event Organizer
01.2011 - 08.2012
Develop relationships across targeted customers
Manage all sales related aspects for customers including pricing and service levels
Identify new sales and marketing opportunities
Develop product literature and sales collateral
Closed major deals with local government for the Tour de Singkarak International events, Pekan Olahraga Daerah (local sport competition) and MTQ tingkat provinsi (an Alqur'an reading competition)
Account Executive
PT. Mobafone Indonesia
07.2010 - 12.2010
Promote company’s innovation business to consumer
Conduct sales presentation and product demos to achieve monthly sales goals
Work with merchants to develop advertising copy and assist in financial viability
Develop relationship with agents and respond to questions from merchants and subscribers
Leverage social media to promote companies services and finalize design for online offer with team design
Excellent project management skills to ensure the timely and accurate delivery of projects from inception to delivery, billing and collect
Marketing Executive
PT. Indodriver Indonesia
01.2010 - 07.2010
Identify prospect clients and arrange follow up approaches
Establish and maintain relationship with clients
Coordinate with operational staff to deliver administrative tasks
Education
Bachelor of Arts - English Literature
Andalas University
Padang, West Sumatera
08.2005 - 08.2009
Skills
Communication skills
Accomplishments
Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.