Monica Citra Gabbyella
Nganjuk,Indonesia
Summary
Energetic Relations Manager skilled at building and maintaining client relationships to drive business growth. Successfully led initiatives that improved client satisfaction and retention, contributing to increased revenue and expanded market presence. Recognised for collaborative approach and ability to develop strategic partnerships that benefit both clients and organisation.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Relation Manager
PT. Bank Negara Indonesia, Tbk (Persero)
Malang, Indonesia
04.2018 - 04.2025
- Strategically managed crises situations to mitigate potential damage to the company's reputation.
- Delivered presentations showcasing company accomplishments; hence attracted potential business partnerships.
- Managed client relationships, resulting in heightened customer satisfaction.
- Developed effective communication strategies for improved internal and external relations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Sourced new business through strategic networking to maximise investment opportunities.
- Evaluated financial statements, presenting key findings to stakeholders.
- Analysed risk across client assets, maintaining investment security.
- Evaluated investment performance, recommending adaptations to maximise profit.
PDCA of CEO
PT. Nusantara Sakti
Jakarta
02.2017 - 04.2018
- Make a Business Plan for 1 years in the futures
- Settomeetwithstakeholder of business tocreateBusiness Planwill doas well
- Overview the action plan will do as well
- Make forecasting in Business what CEOhaveto do 5 years inthefuture.
Education
Bachelor of Fisheries - Agrobusiness of Fisheries concentration Marketing Strategy
Brawijaya University
06.2012 - 05.2016
Skills
- Social media marketing knowledge
- Data analysis capability
- Budget management proficiency
- Media relations experience
- Decision-Making prowess
- Marketing automation platforms usage
- Strategic planning expertise
- Public speaking confidence
- Retail marketing
- Business development
- Marketing
Certification
- How to sell product With Story Telling, Patjar Merah, 06/01/21, 06/30/21, Workshop about how to sell product with story telling in Social Media.
- Financial about PSAK 71, BNI Corporate University, 01/01/21, 01/31/21, I have learned about how to make financial report with rules in PSAK 71.
- Basic Standart of Management Risk, Brawijaya Corporate University, 03/01/21, 03/31/21, I have learned about Management Risk in banking level 1st.
Accomplishments
- Bronze Medal in Blitz Chess, POMNAS, 2013
- Gold Medal Classic Chess, POMDA, 2013
- The best Relationship Manager in Region Of Kalimantan, 2019, Q3
Languages
English
Affiliations
- Tennis
- Chess
Timeline
Relation Manager
PT. Bank Negara Indonesia, Tbk (Persero)
04.2018 - 04.2025
PDCA of CEO
PT. Nusantara Sakti
02.2017 - 04.2018
Bachelor of Fisheries - Agrobusiness of Fisheries concentration Marketing Strategy
Brawijaya University
06.2012 - 05.2016
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