Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Tovey

Malad City

Summary

Detail-oriented administrative professional with extensive experience in office operations, communications, and record management. Proficient in scheduling, data entry, and customer service, demonstrating strong organizational and time management skills. Recognized for reliability and professionalism in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Ward Clerk/Restorative Nursing Assistant

Nell J. Redfield Memorial Hospital
Malad City
09.2024 - Current
  • Assisted residents with daily living activities and personal care, collaborating with nursing staff to enhance patient care quality.
  • Monitored resident health status and reported changes to the nursing team, supporting effective patient care.
  • Maintained accurate patient records using electronic health record systems daily, ensuring compliance with HIPAA regulations.
  • Coordinated appointments and managed calendars for healthcare providers, improving patient access to care.
  • Performed clerical duties including typing, data entry, and filing documents to streamline office operations.

Customer Service Representative/WIC Clerk

Southeastern Idaho Public Health
Malad City
07.2021 - 02.2025
  • Coordinated appointment scheduling for WIC services and client consultations, optimizing service delivery for improved client access.
  • Provided accurate information regarding health programs and services to community members, empowering informed decisions.
  • Handled incoming calls and inquiries, providing timely assistance to boost client satisfaction and support program engagement.
  • Handled sensitive information with confidentiality and adherence to privacy policies, maintaining client trust.
  • Executed administrative tasks including filing, updating databases, and generating reports to streamline operations.

Education

GED -

Idaho State University
Pocatello, ID

Skills

  • Office administration
  • Record keeping
  • Attention to detail
  • Time management
  • Work prioritization
  • Data entry
  • Organizational skills
  • Document organization
  • Customer service
  • Phone reception
  • Problem solving
  • Patient scheduling

    • Timeline

    Ward Clerk/Restorative Nursing Assistant

    Nell J. Redfield Memorial Hospital
    09.2024 - Current

    Customer Service Representative/WIC Clerk

    Southeastern Idaho Public Health
    07.2021 - 02.2025

    GED -

    Idaho State University

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    Monica Tovey