Monique Cartier-Copeland
Boise
Summary
Results-driven Telehealth Specialist with extensive experience in remote patient management and telehealth coordination. Proven ability in enhancing patient education and virtual care monitoring to improve user experiences. Dedicated Telehealth Specialist with strong skills in Remote Patient Management and TeleICU operations. Proven ability to enhance patient experiences through effective education and virtual care monitoring.
Overview
3
3
years of professional experience
Work History
HUC
St Lukes TeleICU Virtual Care Center
Boise
01.2024 - Current
Completed day-to-day duties as TeleICU HUC accurately and efficiently.
Work successfully with diverse group of ICU nurses to accomplish ICU admits, transfers and discharges.
Collaborated closely with team members to achieve objectives in HUC role.
Worked with cross-functional teams to achieve goals.
Telehealth Specialist 3
St. Lukes RPM Virtual Care Center
Boise
04.2023 - Current
Managed patient recruits, onboarding, orientations, inquiries and concerns for Remote Patient Management.
Educated patients on Remote Patient Management devices, equipment and procedures.
Monitored Remote Patient Management virtual care systems for efficiency and user experience improvements.
Education
RMA - Medical Assisting
American Medical Technologies
Boise, ID01-2008
Skills
- Remote Patient Management
- Telehealth coordination
- Patient education
- TeleICU operations support
- Virtual care monitoring
- Customer relationship management
Timeline
HUC
St Lukes TeleICU Virtual Care Center
01.2024 - Current
Telehealth Specialist 3
St. Lukes RPM Virtual Care Center
04.2023 - Current
RMA - Medical Assisting
American Medical Technologies