Monique Lewis
Ketchum
Summary
Dynamic leader and communicator with a proven track record at A Lot of Love Preschool and Farmers Insurance. Excelled in small business operations and customer relations, significantly enhancing client satisfaction and loyalty. Expert in relationship building and efficient process implementation, achieving notable business growth and team performance through exceptional service and strategic curriculum development.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Provider/Owner
A Lot of Love Preschool
02.2000 - Current
- Managed day-to-day business operations.
- Childcare Preschool for 12 children per class. Established monthly curriculum and teach English, math, science STEM.
- managed classroom behavior, teaching assessments, conferences with parents.
- implemented strong diversity education for children.
- communication with parents
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employee teachers dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions. Kept up with State classes and license requirements.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Insurance Agent
Farmers Insurance
01.1995 - 01.2000
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Early Childhood Care And Education St Certificate
Bates Technical College
Tacoma, WA06-2018
Bachelor of Arts - Art History And English
Gonzaga University
Spokane, WA06-1987
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Certification
CPR/First Aid current
Bloodborne Pathogens current
HIV cert completed
FBI state background check WA current
TB test current
WA State Food-worker card current
20 hr Basic Stars complete
Emergency Preparedness cert
Families in Homelessness cert
Head Trauma cert
Languages
Portuguese
Elementary
Timeline
Provider/Owner
A Lot of Love Preschool
02.2000 - Current
Insurance Agent
Farmers Insurance
01.1995 - 01.2000
CPR/First Aid current
Bloodborne Pathogens current
HIV cert completed
FBI state background check WA current
TB test current
WA State Food-worker card current
20 hr Basic Stars complete
Emergency Preparedness cert
Families in Homelessness cert
Head Trauma cert
Early Childhood Care And Education St Certificate
Bates Technical College
Bachelor of Arts - Art History And English
Gonzaga University
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