Monte Roesbery
Carey,ID
Summary
Dynamic leader with a proven track record in fostering a collaborative and engaging service environment. Committed to leveraging strong leadership skills to inspire teams and drive exceptional customer experiences. Adept at navigating challenges while maintaining a personable approach, ensuring team morale and client satisfaction are prioritized. Passionate about creating an atmosphere where innovation and service excellence thrive.
Overview
18
18
years of professional experience
Work History
Lead Sales Coordinator
SuzoHapp/PayComplete
04.2018 - 06.2025
- Developed and enforced policies and procedures for compliance with company policies.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Improved productivity of customer service team by leading training initiatives and revamping S.O.P.s.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Project Manager
Super Color Digital
07.2013 - 03.2018
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed project status updates to stakeholders and executive management.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
Project Manager
L&M Creations
09.2007 - 06.2013
- Identified plans and resources required to meet project goals and objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Delivered prompt service to prioritize customer needs.
Education
Business Management -
Schreiner University
Kerrville, TexasGeneral Studies -
College of Southern Idaho
Twin Falls, IdahoHigh School Diploma -
Carey High School
Carey, Idaho05.2002
Skills
- Lead Sales Coordinator
- Account Management - Project Management
- Production art pre-flight & setup in Illustrator and Photoshop
- Extensive customer service experience customer care & retail environments
- Data Analyst & Database administrator
- Above average achievement in quality & customer resolution
- Dedicated employee superior attendance record
- Breadth of technical & telecommunications industry experience
- Office Management
- Purchasing
- Crystal Business Intelligence
- Shipping & Receiving
- Accounts Receivable
- Applications: M3, Teams, Word, Excel, PowerPoint, Illustrator, Photoshop, CAD, Arc View GIS
- Key account management
- Sales analytics
- Customer retention
- Account management
- Team building
- Business development
- Sales reporting
- Customer service best practices
- Superior customer service
- B2B sales and customer service
- Customer service analysis
- Critical thinking
- Remote office availability
- Analytical
- Data entry
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved contract invoicing implementation which led to the continuation of multi-million dollar service contracts with several customers..
- Achieved customer satisfaction by completing purchase forecasting with key customers resulting in more sales and less downtime with accuracy and efficiency.
Timeline
Lead Sales Coordinator
SuzoHapp/PayComplete
04.2018 - 06.2025
Project Manager
Super Color Digital
07.2013 - 03.2018
Project Manager
L&M Creations
09.2007 - 06.2013
Business Management -
Schreiner University
General Studies -
College of Southern Idaho
High School Diploma -
Carey High School