Monzerrath Diaz
Idaho Falls
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes communication skills to collaborate with team members and create welcoming atmosphere. Experienced in all aspects of table service, from order taking to payment processing. Committed to maintaining a clean and welcoming environment, and dedicated to ensuring customer satisfaction through attentive and efficient service."
Overview
4
4
years of professional experience
Work History
Server
Cafe Sabor
06.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment by taking accurate orders, ensuring timely food and bevarge delivery, and addressing customer needs promptly.
- Kept things running soothly by managing multiple tables at once.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Trained new servers on menu knowledge and proper service techniques..
- Worked with POS system to place orders, manage bills, and handle complimetary items.
- Managed card and cash transaction accurately, reconciling payments at the end of eachshift.
- Grew warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Taqueria El Rodeo
10.2024 - 06.2025
- Greeted customers with a friendly and welcoming attitude, providing excellent first impressions.
- Accurately took customer orders at the front counter, utilizing a Square register system.
- Processed cash, credit card, and check payments efficiently and accurately.
- Delivered food orders promptly to customer tables, ensuring order accuracy.
- Maintained a clean and sanitary environment, including restrooms, drink stations, floors, and walls.
- Cleared tables and disposed of used plates and utensils in designated bins.
- Ensured customer satisfaction by providing attentive and helpful service throughout their dining experience.
- Assisted with daily cleaning tasks to maintain a presentable and organized dining area.
- Demonstrated proficiency in using the Square register system for order entry and payment processing.
Education
High School Diploma -
Skyline High School
Idaho Falls, IDSkills
- Customer service
- Order accuracy
- Cash handling
- Point of sale systems
- Menu knowledge
- Staff training
- Communication skills
- Relationship building
- Strong work ethic
- Guest engagement
- Problem solving
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Server
Taqueria El Rodeo
10.2024 - 06.2025
Server
Cafe Sabor
06.2021 - Current
High School Diploma -
Skyline High School