Summary
Overview
Work History
Education
Skills
Internship
Languages
Timeline
Generic
MUHAMAD ANDIKA

MUHAMAD ANDIKA

Bandung Barat

Summary

I am a proactive professional who has been consistently praised as focused by my coworkers and management. Over the course of my 2-year career, I've developed a skill, including communication, olt configuration, fiber optics and network troubleshooting. Overall, I have consistently demonstrated multitasking, technical and teamwork abilities in every aspect of my network operation center role at PT. PLNICON Plus West Java Regional. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Virtual Assistant] position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

FIBRE OPTICS NOC ENGINEER

PT. PLNICON Plus
01.2022 - 05.2024
  • Field Support Dispatching, User monitoring, Olt Configuring (Huawei, Raisecom, ZTE), PON Configuring (Huawei, Raisecom, ZTE, Fiberhome, BDCOM, AIS), System config troubleshooting
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Exceeded SLA standards for response times and problem resolution.
  • Recommended proactive approaches to leadership team to improve stability of infrastructure components.
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
  • Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
  • Monitored and maintained network and software components according to established guidelines and best practices.

FTTH Field Support

PT. PLNICON Plus
09.2021 - 01.2022
  • FTTH Iconnet product Activasion, FTTH Iconnet fibre optic troubleshooting, FTTH Iconnet FAT & FDT Development, FTTH Iconnet FAT & FDT troubleshooting
  • Followed safety procedures to avoid injuries in field.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Explained diagnostic findings to customers and outlined repair or service options.

Fibre Optic Field Support Intern

PT. PLNICON Plus
01.2020 - 03.2020
  • Sorted and organized files, spreadsheets, and reports.
  • Provided project progress updates and proposed solutions to issues.
  • Facilitated successful completion of projects from concept to launch.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.

Education

Undergraduate - Eletrical Engineering

Jenderal Achmad Yani University
Cimahi, West Java

High school diploma - undefined

SMKN 4 Padalarang
Padalarang, West Java
01.2021

Skills

  • Root Cause Analysis
  • Teamwork and Collaboration
  • Technical Reports
  • Computer Repair
  • System monitoring
  • Network Troubleshooting
  • Communication and Team Collaboration
  • Problem-solving abilities
  • Time management abilities
  • Adaptability
  • Interpersonal Skills
  • Decision-Making

Internship

Fibre optic Field Support, PT. PLNICON Plus, Bandung, West Java, Indonesia, 01/2020, 03/2020

Languages

Indonesian, Sundanese
Native language
English
Upper intermediate
B2
Japanese
Beginner
A1

Timeline

FIBRE OPTICS NOC ENGINEER

PT. PLNICON Plus
01.2022 - 05.2024

FTTH Field Support

PT. PLNICON Plus
09.2021 - 01.2022

Fibre Optic Field Support Intern

PT. PLNICON Plus
01.2020 - 03.2020

Undergraduate - Eletrical Engineering

Jenderal Achmad Yani University

High school diploma - undefined

SMKN 4 Padalarang

Similar Profiles

  • Christ Andy Pujiaty Rappa

    Christ Andy Pujiaty RappaChrist Andy Pujiaty Rappa

    Finance Staff - Account Payable at Galeon Group (PT En Prima Food and Beverage, PT Prima Perkasa Globalindo, PT Prima Kota Kencana)Finance Staff - Account Payable at Galeon Group (PT En Prima Food and Beverage, PT Prima Perkasa Globalindo, PT Prima Kota Kencana)

  • Yafhan Siregar

    Yafhan SiregarYafhan Siregar

    Resident Engineer (Project Coordinator) at PT. Agrolestari Mandiri (PT. Smart Tbk)Resident Engineer (Project Coordinator) at PT. Agrolestari Mandiri (PT. Smart Tbk)

  • Aliya Amrina Rosyada

    Aliya Amrina RosyadaAliya Amrina Rosyada

    Operations Specialist at PT Pertamina Hulu Rokan under PT BKPOperations Specialist at PT Pertamina Hulu Rokan under PT BKP

  • Izzuddin Rabbaani

    Izzuddin RabbaaniIzzuddin Rabbaani

    Health And Wellbeing Assisstant Manager at Unilever Oleochemicals IndonesiaHealth And Wellbeing Assisstant Manager at Unilever Oleochemicals Indonesia

  • Grace Abigail

    Grace AbigailGrace Abigail

    Accounting Assistant at CV Boneka Karya Anak BangsaAccounting Assistant at CV Boneka Karya Anak Bangsa

CREATE PROFILE
MUHAMAD ANDIKA