Powerpro Hotel System
Muhamad Imron
Front Office Specialist
Pekanbaru, Riau
Summary
I am a Bachelor Degree of Science & Hospitality and have a Full Experiences at Front Office Department since day one until now which Reliable for interacting with customers and responding appropriately to questions. I consider myself as a Talented, Responsible, and Productive employee where ready to tackle any obstacles and challenge . Also Effective leader and problem solver is the key to highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Acting Hotel Duty Manager
Planet Holiday Hotel & Residence
Batam , Batam
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Front Office Supervisor
Planet Holiday Hotel & Residence
Batam, Kepulauan Riau
2023.10 - Current
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Developed strong relationships with corporate clients, securing repeat business for the hotel.
- Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
- Spearheaded initiatives for improving employee morale which led to increased productivity within the front office team.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front Office Duty Manager Incharge
Grand Suka Hotel Pekanbaru
Pekanbaru, Indonesia
05.2022 - 05.2023
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front Office Shift Leader, - Front Office Supervisor
Grand Suka Hotel Pekanbaru
Pekanbaru, Indonesia
03.2020 - 05.2022
- Coached employees through day-to-day work and complex problems.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Organized documents for company communication, travel vouchers and payment services.
- Monitored office supplies by checking inventory and placing orders.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Desk Agent Staff
Grand Suka Hotel Pekanbaru
Pekanbaru , Indonesia
01.2017 - 03.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented marketing and promotional initiatives to increase occupancy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared reports on guest satisfaction levels and other metrics.
- Stored guest valuables in safe and individual boxes for security.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Front Office Internship
Planet Holiday Hotel & Residence
Batam, Indonesia
08.2016 - 12.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Office Internship
Swiss-Belhotel International Harbour Bay
Batam, Indonesia
02.2015 - 06.2015
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
Bachelor of Science - Hospitality
University Of Riau
Pekan Baru, RI 08.2013 - 08.2017
Skills
Oral and writing communication
Policy and procedure modification
Database administration
Relationship building
Persuasion skills
Workflow planning
Issue handling
Hotel information
Budgeting
Sales and marketing
Flexible and Adaptable
Problem-solving skills
Guest services
Staff supervision
Manager Report
Powerpro Hotel System
Epitome Hotel System
Innkeeper Cimso Hotel System
Fidelio Hotel System
Additional Information
- Date & Place of Birth : , Pekanbaru. January 09, 1996
Software
Innkeeper Cimso Hotel System
Fidelio Hotel System
Epitome Hotel System
Microsoft Office
Extranet Online Travel Agent
VHP Hotel System
Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteHybridImportant To Me
Career advancementPersonal development programsHealthcare benefitsTeam Building / Company RetreatsCompany CultureLanguages
English
Advanced (C1)
Timeline
Acting Hotel Duty Manager
Planet Holiday Hotel & Residence
12.2023 - Current
Front Office Supervisor
Planet Holiday Hotel & Residence
2023.10 - Current
Front Office Duty Manager Incharge
Grand Suka Hotel Pekanbaru
05.2022 - 05.2023
Front Office Shift Leader, - Front Office Supervisor
Grand Suka Hotel Pekanbaru
03.2020 - 05.2022
Front Desk Agent Staff
Grand Suka Hotel Pekanbaru
01.2017 - 03.2020
Front Office Internship
Planet Holiday Hotel & Residence
08.2016 - 12.2016
Front Office Internship
Swiss-Belhotel International Harbour Bay
02.2015 - 06.2015
Bachelor of Science - Hospitality
University Of Riau
08.2013 - 08.2017