Muhammad Daffa Alif Mufadhdhal

As the Lead of Operational Excellence, I optimize workforce performance, standardize operations, and drive efficiency in the parking industry

through structured assessments, training programs, and cross-department collaboration, I ensure high service quality and continuous employee growth

Key Responsibilities & Achievements:

Employee Performance & Quality Control

• Led performance reviews, monitoring, and replacement of underqualified employees, improving efficiency by 15%
• Developed an employee grading system, reducing underperformance cases by 30%
• Identified and resolved root causes of operational issues, cutting recurring problems by 20%

Training & Workforce Development

• Launched structured training programs, improving on-field error resolution by 25%
• Created a long-term training roadmap and guidebook, increasing training effectiveness by 40%
• Conducted company-wide assessments across multiple parking locations

Operational Excellence & SOP Implementation

• Developed the first SOPs in five years, standardizing field operations
• Established daily operational checklists, reducing mistakes by 20%
• Implemented real-time monitoring, ensuring 90% compliance with company standards

Employee Loyalty & Retention Strategy

• Addressed loyalty challenges by implementing career growth opportunities and structured engagement programs
• Developed performance-based reward systems, improving retention and motivation
• Strengthened workplace culture through recognition programs and clear advancement paths

Professionalism & Customer Experience

• Enhanced grooming and communication standards, increasing customer satisfaction by 20%

Strategic Planning & Cross-Department Collaboration

• Worked with HR, IT, and Technical teams to align training and career development initiatives
• Developed workforce planning strategies, increasing operational efficiency by 20%

Consumer Engagement:

• Develop and implement strategies to engage and attract individual consumers for our parking solutions
• Leverage digital marketing, social media, and customer-centric campaigns to increase brand awareness

Product Customization:

• Collaborate with the product team to tailor parking services to meet the specific needs and preferences of individual consumers
• Conduct market research to identify trends and opportunities in parking space

Client Relationship Building:

• Build and nurture relationships with individual customers, addressing their parking needs and providing personalized solutions
• Enhance customer satisfaction through effective communication and proactive problem-solving

Sales and Revenue Growth:

• Develop and execute sales strategies to drive company revenue growth
• Meet and exceed sales targets through effective negotiation and closing of deals with individual customers

Market Analysis:

• Stay abreast of consumer behavior, market trends, and competitive landscape to identify new business opportunities
• Analyze data to make informed decisions and optimize sales and marketing strategies

• Develop and implement effective recruitment strategies to attract qualified candidates
• Ensure a smooth integration of new employees into the company culture and processes
• Administer the performance appraisal process, ensuring fairness and consistency
• Provide guidance on performance improvement plans and disciplinary actions
• Administer and review employee compensation and benefits programs

Client Acquisition:

• Identifying and targeting businesses, property managers, and organizations that could benefit from the parking solutions
• Generating leads through networking, cold calling, and attending industry events

Needs Assessment:

• Understanding the parking requirements and challenges of potential clients
• Conducting on-site assessments to tailor solutions to meet specific business needs

Product Knowledge:

• Becoming an expert on the company's parking services and technology
• Effectively communicating the features and benefits of the parking solutions to potential clients

Proposal Development:

• Creating customized proposals outlining parking solutions based on client requirements
• Presenting proposals to clients and addressing any questions or concerns

Negotiation and Contracting:

• Negotiating terms and pricing to reach mutually beneficial agreements
• Drafting and finalizing contracts in collaboration with legal and management teams

Strategic Partnerships:

• Identifying opportunities for strategic partnerships with property management companies, real estate developers, or technology providers to enhance the company's parking offerings

Technology Integration:

• Collaborating our IT Team with clients to seamlessly integrate parking technology solutions into their existing systems
• Providing training and support for clients adopting new parking technologies

Client Relationship Management:

• Building and maintaining strong relationships with key decision-makers in client organizations
• Serving as the primary point of contact for clients and ensuring their ongoing satisfaction

Market Analysis:

• Monitoring market trends and competitor activities within the parking industry
• Providing insights to the marketing and product development teams for continuous improvement

Performance Metrics:

• Tracking and analyzing sales performance metrics, including revenue growth, client acquisition costs, and customer retention

Training and Development:

• Participating in training programs to develop skills in international trade, logistics, and export-import regulations
• Attending workshops and seminars to stay updated on industry best practices

Project Management:

• Assisting in the management of export-import projects, ensuring timely and successful completion
• Collaborating with cross-functional teams to achieve project objectives

Reporting and Analysis:

• Generating reports on export-import activities, performance metrics, and key performance indicators
• Analyzing data to provide insights and recommendations for process improvements

Continuous Learning and Adaptation:

• Demonstrating a proactive approach to learning and adapting to changes in the export-import industry
• Seeking feedback and incorporating learnings into daily tasks

Logistics and Supply Chain Management:

• Participating in the coordination of transportation, shipping, and delivery activities
• Optimizing supply chain processes to improve efficiency and reduce costs

Customer Relationship Management:

• Assisting in building and maintaining relationships with clients and international partners
• Addressing customer inquiries and providing timely updates on shipments

Risk Management:

• Identifying and assessing potential risks in export-import transactions
• Assisting in the development of risk mitigation strategies

Recruitment and Onboarding:

• Collaborating with hiring managers to identify staffing needs
• Conducting initial interviews
• Managing the onboarding process for new hires, ensuring a smooth integration into the company

Employee Records Management:

• Maintaining accurate and up-to-date employee records, including personal details, attendance, and performance evaluations
• Ensuring compliance with data protection and privacy regulations

Training and Development:

• Identifying training needs for employees involved in container loading and unloading
• Coordinating training sessions, workshops, and certifications to enhance employee skills and safety awareness

Supervision and Oversight:

• Collaborating with department managers to ensure proper staffing levels for container loading and unloading operations
• Supervising employees and outsourced companies to ensure adherence to safety protocols and operational procedures

Performance Management:

• Implementing performance appraisal processes and conducting regular performance reviews
• Addressing performance issues and working with managers to develop improvement plans

Compliance and Policy Implementation:

• Ensuring compliance with labor laws, safety regulations, and company policies
• Communicating changes in policies and procedures to employees and outsourced companies

Health and Safety:

• Collaborating with safety officers to enforce safety standards in container loading and unloading operations

Employee Communication:

• Facilitating communication channels between management and employees
• Distributing important announcements, updates, and information related to container loading and unloading operations

Sourcing and Talent Pipeline Building:

• Leveraging online platforms, social media, and professional networks to source potential candidates globally
• Building and maintaining a robust talent pipeline for current and future hiring needs

Candidate Screening and Evaluation:

• Reviewing resumes and portfolios to shortlist candidates
• Conducting initial virtual interviews to assess technical skills, cultural fit, and alignment with company values

Candidate Experience Management:

• Ensuring a positive and respectful candidate experience throughout the recruitment process
• Providing timely and constructive feedback to candidates

Utilizing Applicant Tracking System (ATS):

• Managing candidate information and progress using an ATS
• Generating reports and analytics to track recruitment metrics and optimize processes

Market Research and Trends:

• Staying informed about industry trends, salary benchmarks, and competitive hiring landscapes
• Providing insights to hiring managers for effective talent acquisition strategies

Diversity and Inclusion:

• Actively promoting diversity and inclusion in recruitment processes
• Implementing strategies to attract a diverse pool of candidates

Remote Hiring Processes:

• Developing and implementing efficient remote hiring processes and tools
• Coordinating virtual interviews and assessments, ensuring a smooth remote onboarding experience

Policy Communication:

• Assisting in the communication of HR policies and procedures to employees
• Responding to employee inquiries about HR-related matters

Performance Management Support:

• Participating in the performance appraisal process by collecting and organizing performance-related data
• Assisting in the preparation of performance review documents

Legal Compliance:

• Assisting in ensuring compliance with labor laws and regulations within the legal industry
• Staying informed about changes in employment laws and communicating updates to the HR team

Coordination of HR Programs:

• Assisting in the coordination of HR programs, such as wellness initiatives or recognition programs
• Gathering feedback on program effectiveness

Administrative Support:

• Providing general administrative support to the HR team, including scheduling meetings, managing calendars, and handling correspondence

Learning and Development Opportunities:

• Actively seeking opportunities to learn about various HR functions and gaining exposure to legal industry practices

Employee Engagement Initiatives:

• Participating in the planning and execution of employee engagement activities
• Contributing ideas to create a positive and vibrant work culture within the travel industry

Policy Communication:

• Assisting in the communication of HR policies and procedures to employees
• Responding to employee inquiries about HR-related matters

Performance Management Support:

• Assisting in the performance appraisal process by collecting and organizing performance-related data
• Participating in the preparation of performance review documents

Coordination of HR Programs:

• Assisting in the coordination of HR programs, such as wellness initiatives or recognition programs
• Gathering feedback on program effectiveness

Administrative Support:

• Providing general administrative support to the HR team, including scheduling meetings, managing calendars, and handling correspondence

Learning and Development Opportunities:

• Actively seeking opportunities to learn about various HR functions and gaining exposure to the unique challenges and dynamics of the travel industry