MUHAMMAD FAISHAL HILMY
Junior Associate Mantri
Purbalingga
Summary
Junior Associate Mantri at PT Bank Rakyat Indonesia (Persero), tbk with expertise in gathering, organizing, and analyzing data to create accurate reports, charts, and updates. Approach driven by a commitment to accuracy and efficiency, effectively meeting diverse group needs. Forward-thinking mindset for exercising sound judgment in any situation. Experience coordinating administrative tasks and supporting team objectives. Strong communication and organizational skills for facilitating project completion and ensuring client satisfaction. Knowledge of problem-solving techniques and value teamwork to foster a productive work environment.
Overview
5
5
years of professional experience
Work History
Junior Associate Mantri
PT Bank Rakyat Indonesia (Persero) tbk
05.2023 - Current
- Searching for potential customers who pass the bank's criteria
- Carrying out marketing activities for loans, savings, BRILink, and other bank services
- Analyzing and evaluating the customer's eligibility for loan
- Proposing the amount of loan given
- Guiding and supervising customers
- Collect loan payments from customers that are past due
- Conducting socialization and promotion of micro credit products, such as KUR and KUPEDES
- Utilizing referrals submitted through BRILink Agents
- Conducting surveys of prospective debtors to assess the feasibility of their business
- Utilizing the development of digitalization to assist UMKM clusters in villages
- Utilizing BRILink to serve customers
- Utilizing BRILink to market Ultra Micro loans.
Customer Service Officer
PT. Bank Rakyat Indonesia (Persero), tbk.
08.2020 - 04.2023
- Provide explanations about banking products according to customer requests
- Analyze customer information and complaints and provide solutions according to the problems faced by customers
- Manage customer administration and data entry
- Establish good relationships with customers
- Sales marketing banking products
- Create daily reports on the achievement of daily office targets
- Perform control functions on customer data quality
- Ensure completeness of customer administration for loan disbursement
- Manage customer loan administration files
- Manage administration files for account creation and marketing of banking products
Customer Service Inbound Call
PT Transcosmos Indonesia
12.2019 - 03.2020
- Inbound Call Agent under Traveloka project
- Receive customer phone calls
- Provide information needed by customers regarding Traveloka products and services
- Assist customers in purchasing, canceling, rescheduling and refunding products from Traveloka
- Solve problems faced by customers and provide solutions according to SOP.
- Maintain good relations between customers and Traveloka
Education
Bachelor of Accounting - Accounting
09.2015 - 8 2019
- 3.49 GPA
- Business Consultant, Agape Consultant, Completed 2018
- TOEFL 553 Score
Skills
Document formatting
Personal Information
- Place of Birth: Purbalingga
- Date of Birth: 08/27/97
- Gender: Man
- Nationality: Indonesia
- Marital Status: Single
Timeline
Junior Associate Mantri - PT Bank Rakyat Indonesia (Persero) tbk
05.2023 - Current
Customer Service Officer - PT. Bank Rakyat Indonesia (Persero), tbk.
08.2020 - 04.2023
Customer Service Inbound Call - PT Transcosmos Indonesia
12.2019 - 03.2020
STIE Bank BPD Jateng - Bachelor of Accounting, Accounting
09.2015 - 8 2019
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