Microsoft Office
Accomplished Restaurant General Manager with 12 years of hospitality industry experience. I have been able to develop, over time, a good set of skills in managing day-to-day activities, team leading, and assuring quality customer service. My focus is to ensure that the guest has a positive dining experience while still maintaining operational efficiency and achieving goals.
I have successfully managed staff, controlled costs, and solved problems to drive continuous improvements in service and profitability. My leadership style encourages teamwork and accountability to develop an environment that is productive and focuses on the customer.
Operations Management
Customer Relationship Management
Project Management
Business Development
Leadership and team building
Quality Management
Budget Analysis, Cost analysis and savings
Strategic Planning and Market Analysis
Training and Development
Advertising, marketing, Sales expertise and Branding
P&L Management
Inventory Control
Micros, Opera Property Management System, Ms. Office, Windows. Realta, Rhapsody, Sunfish (Schedule System), FBM (Food and Beverages Market). MOKA P.O.S, QUINOS P.O.S, Barista, art coffee, wine training. Food safety Training, Guest Service Agent Training. Train the Trainer (Train of Trainer). Essential Food Safety Training (Abu Dhabi Authority), Cashier, Management Administration. Human Resource
Menu Food Costing and Analysis
Microsoft Office
Windows and Operation System
Rhapsody
Opera System
Quinoss
Moka
Digital Marketing
Swimming and Fishing
Menu Food Costing and Analysis
Essential Food Safety Training
Train The Trainer
Keys to Communication