Microsoft Office
Muhammad Fajar
Hospitality Professional
Bali,SU
Summary
Accomplished Restaurant General Manager with 12 years of hospitality industry experience. I have been able to develop, over time, a good set of skills in managing day-to-day activities, team leading, and assuring quality customer service. My focus is to ensure that the guest has a positive dining experience while still maintaining operational efficiency and achieving goals.
I have successfully managed staff, controlled costs, and solved problems to drive continuous improvements in service and profitability. My leadership style encourages teamwork and accountability to develop an environment that is productive and focuses on the customer.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
General Manager Food and Beverage
New Meads
Badung, Bali
05.2022 - 09.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Direct line report to Owner and Collaborating Ideas.
- Prepare all the legal documents needed for running the business (Deed of the Company, Liquor License, Building Permit, Lease Agreement, Joint Venture Project Plan).
- Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members.
- Controls profit and loss by following cash control and security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Analyze the market, create marketing ideas, and build new business acumen.
- Recruits, interviews, and hires team members; conducts performance appraisals; takes disciplinary action; motivates and trains.
- Conduct training for all staff and create an SOP.
- Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.
- Developed and implemented strategies to increase sales and profitability.
- Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Ensures food quality and customer satisfaction.
- Ensures complete and timely execution of corporate and local marketing programs.
- Ensures budget, inventory, and cost controls for FOH and BOH.
- Managing HR Job (Payroll, AL and PH, Service Charge, Tax/VAT, BPJS)
Trainer and Consultant
CV Meong Palo Karallae
09.2020 - 05.2022
- Prepare training method, module, and execute based on client needs.
- Negotiation with a possible client regarding our service.
- Analyze Client's Business based on the area that our client needs to improve.
- Collaborating with the business owner to develop the team to achieve better results.
- Create an idea to help business owners accomplish their business targets.
- Prepare OTA for new set up, Villa.
- Prepare job description for client's business.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Director
PT. Sarana Indonesia Property
09.2020 - 05.2022
- Dealing with all Business Partners and Government regarding the Project
- Prepare Business plan to the Investor and Share Holders
- Prepare and Evaluate design and Budgeting plan
- Follow up all the legal standing of the Company, Project and Contract between all Business Partners
- Communicate with the notary regarding all legal standing.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
General Manager
Meads in Bali (Meads Beach Bar and Grill, Black Billy’s Beer Garden)
08.2019 - 08.2020
- Direct line report to Owner.
- Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members.
- Controls profit and loss by following cash control and security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Recruits, interviews, and hires team members; conducts performance appraisals; takes disciplinary action; motivates and trains.
- Conduct training for all staff and create a standard operating procedure (SOP).
- Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.
- Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Ensures food quality and customer satisfaction.
- Ensures complete and timely execution of corporate and local marketing programs.
- Ensures budget, inventory, and cost controls for FOH and BOH.
- Build a new business plan for a new joint restaurant.
- Managing HR Job (Payroll, AL and PH, Service Charge, Tax/VAT, BPJS)
Restaurant Manager and Corporate Trainer
Laota Group
01.2019 - 07.2019
- Coordinate daily front-of-the-house and back-of-the-house restaurant operations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance, and provide feedback to improve productivity.
- Estimate future need for goods, kitchen utensils, and cleaning products.
- Manage the restaurant's good image, review, and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on daily, monthly, and annual revenues and expenses.
- Hiring new employees and training the employees on proper customer service.
- Implement policies and protocols that will maintain future restaurant operations.
- Promoting and marketing the business.
- Make a SOP company, training module, and job description for all staff.
Profit Center Supervisor
Pullman Bali Legian
08.2018 - 01.2019
- Direct line report to FB Manager.
- Opening and closing outlet.
- Established effective communication channels between departments, fostering collaboration and teamwork.
- Navigated complex business challenges by applying critical thinking skills to craft strategic solutions.
- Check daily achievements, revenue, and all reports from cashiers at all outlets.
- Update daily sales staff.
- Do training to the staff.
- Supervise all the staff.
- Make a working order about defects and maintenance issues in all outlets.
- Maintain office and operational supplies.
- Check all emails regarding operation purpose.
- Handling complaints with company standard.
- Doing inventory of all equipment.
- Make sure all operations are running well with zero complaints.
- Prepare event and make a post-mortem regarding the events.
- Make an action plan for monthly training, events, and for the staff.
Room Service Order Taker
Park Rotana Hotel Abu Dhabi
02.2017 - 10.2017
- Taking, set up, delivering the order, and serving the guest as company standard.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
- Up-selling product, especially alcohol beverages such as wine and spirits.
- Know all menus and ongoing promotions in the hotel, especially in the outlet, and give recommendations to guests upon request.
- Report cleanliness and maintenance issues, as well as all issues in room service, to the immediate supervisor.
- Maintain all the stationery in room service, making requisition orders for food and beverages from stores.
- Maintain office and operational suppliers.
- Update all the tracking sheets, such as expire dates, linen inventory, manual attendance, lost and breakages report, freezer and chiller temperatures, clean lines, and update revenue notice board.
- Prepare all reports, such as Mini bar report (guest in house, Departures, and Arrivals), Cashiers report (Cash Drop, cashier summaries, discount summary, settlement bill, and petty cash report), daily event, amenities records, and update daily log book operation for F&B Director.
- Check all emails regarding operation purpose.
- Handling complaint with company standard.
- Make sure all the operations are running well, without complaint.
Captain Restaurant
Novotel Makassar Grand Shayla City Centre
08.2015 - 02.2016
- Directs and supervises the activities of the service attendants assigned in the shift that covers.
- Under the general guidance of the Outlet Manager and/or Supervisor, in accordance with the Hotel's Policies and Procedures.
- Responsible for guiding the hostess, waiter/waitress, and bus boys/girls in the performance of their jobs.
- Responsible for ensuring sufficient operating guest supplies, beverage supplies, and operating equipment during the outlet's operation.
- Responsible for the overall sanitation and cleanliness of the outlet during the shift.
- Responsible for the proper maintenance and good working order of all equipment, furniture, and in the outlet.
- Responsible for consistently implementing the service standards and operating procedures in the outlet.
- Responsible for ensuring sufficiency of manpower in the shift.
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
Waiter
Sailendra Restaurant JW Marriott Jakarta
02.2013 - 02.2015
- Serve the guest with company standard (Daily basis).
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Serve wine and alcoholic beverages.
- Responsible for guest complaints and finding solutions to solve the problem.
- After that, make a report to the captain. Notice, to make sure that the problem never happens to other guests in the future.
- Up selling (wine and alcoholic beverage, promotion, cake and hampers)
- Responsible for Guest Satisfaction Survey (Breakfast, Lunch, and Dinner experience)
- Give information about our special promotion.
- Finishing daily side job (administration).
- Coordinates, PAF administration.
- Input Schedule to Sunfish System.
- Make a daily report about the schedule and manual attendance.
- Make monthly report for cut-off date, submit correction report, and manual attendance to HRD.
Casual
Sailendra Restaurant JW Marriott Jakarta
01.2013 - 02.2013
- Check station assigned, prior to opening, for cleanliness of tables and chairs, proper setup of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery, and glassware.
- Do all necessary opening and closing side jobs, as per the side job schedule.
- Serve the guest with company standard (Daily basis).
- Set up and arrange the table for guests.
- Bus all tables with attention to the following areas.
- Tabletop dry and non-sticky (if tablecloth, a clean cloth replaced on table).
- Candles burning during required hours.
- Sanitation of floor area, cushions, and table top.
- Wipe areas thoroughly.
- Pick up litter.
- Ashtrays clear and clean after each table service for smoking tables.
- Table accompaniments reset according to dining room procedure.
- Maintain two clean side towels at all times.
- One should be damp for cleaning table tops, and a dry side towel for wiping chairs.
- Bushing the dirty chinaware, glassware, and silverware from the station area to the dishwasher.
- Perform other duties as management requests to service our guests.
- Follow the waiter/waitress training manual.
On job Training
Sailendra Restaurant JW Marriott Jakarta
07.2012 - 01.2013
- Check station assigned, prior to opening, for cleanliness of tables and chairs, proper setup of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery, and glassware.
- Do all necessary opening and closing side jobs, as per the side job schedule.
- Serve the guest with company standard (Daily basis).
- Set up and arrange the table for guests.
- Focus on cleanliness of the buffet area.
- Make daily report to trainer.
- Attend to all meetings in the restaurant.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Banquet Daily Worker
Banquet Operation Aston Paramount Serpong
04.2012 - 07.2012
- Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure rooms are set as contracted.
- Developed strong interpersonal skills through regular communication with coworkers, supervisors, and clients during assigned tasks.
- Managed workload effectively by multitasking and prioritizing responsibilities according to urgency or importance.
- Confirm and set up A/V equipment needs to contract for the event.
- Prepare rooms for use, adjusting lights, sound volumes, and temperature as needed before guests arrive.
- Be in communication with the lead catering staff regarding any special needs.
- Assist in ensuring that the events are on time.
- Make adjustments as needed and relay that information to the appropriate personnel.
- Pass any information that is needed to the next staff member on duty.
- Ensure proper use, storage, and maintenance of all A/V and meeting room equipment.
- Ensure there is proper backup in the event that any equipment is not properly functioning.
- Maintain high standards of safety and cleanliness in all areas of the Conference Centre.
- Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
- If there are no upcoming events, please have the rooms in a readiness position for any possible site inspections.
- Ensure that meeting rooms are reset for the next event contract if it is within one day of the previous event.
- Keep inventory of all Conference Centre equipment in order and stored in their appropriate areas.
- Work with Guest Services to transport all items needed for an outdoor event, not within the Conference Centre and tent areas.
- Provide all group guests with a lasting experience of the resort, with the intent for return business.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Greet all guests and owners warmly with an appropriate greeting.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Report to waiter, waiter, and follow their instructions.
Education
Bachelor of Science - Business Hospitality Management
Sekolah Tinggi Bisnis Runata Bali
Denpasar, Indonesia 02.2024 - 04.2024
Associate of Science - Hospitality Administration And Management
National Hotel School
Jakarta, Indonesia 01.2012 - 01.2013
Associate of Science - Fishing Gear Technology
Politeknik Pertanian Negeri Pangkep
Makassar, Indonesia 08.2008 - 08.2011
High School Diploma -
SMKN 1 Barru
Barru, Indonesia 07.2005 - 07.2008
Skills
Operations Management
Customer Relationship Management
Project Management
Business Development
Leadership and team building
Quality Management
Budget Analysis, Cost analysis and savings
Strategic Planning and Market Analysis
Training and Development
Advertising, marketing, Sales expertise and Branding
P&L Management
Inventory Control
Personal Information
- Height: 168 cm
- Weight: 67 Kg
- Date of Birth: 01/17/90
- Gender: Male
- Nationality: Indonesian
- Marital Status: Married
- Religion: Muslim
Accomplishments
- 2023 : Lecturer at University state of makassar (2 Semester, Management Strategic & Entrepreneur)
- 2015 : 2nd winner in Prince and Princess of Karang Taruna Kabupaten Barru.
- 2013 : As Speaker in Indonesia Good Morning Show “Net.TV”, to explain the napkins folding.
- 2011 : Top 3 Best Graduate in Politeknik Pertaninan Negeri Pangkep.
- 2008 : Runner-up in National Vocational Competition.
Computer Skills
Micros, Opera Property Management System, Ms. Office, Windows. Realta, Rhapsody, Sunfish (Schedule System), FBM (Food and Beverages Market). MOKA P.O.S, QUINOS P.O.S, Barista, art coffee, wine training. Food safety Training, Guest Service Agent Training. Train the Trainer (Train of Trainer). Essential Food Safety Training (Abu Dhabi Authority), Cashier, Management Administration. Human Resource
Certification
Menu Food Costing and Analysis
Software
Windows and Operation System
Rhapsody
Opera System
Quinoss
Moka
Digital Marketing
Hobbies
Swimming and Fishing
Languages
Indonesian
Native language
English
Advanced
C1
Timeline
Bachelor of Science - Business Hospitality Management
Sekolah Tinggi Bisnis Runata Bali
02.2024 - 04.2024
General Manager Food and Beverage
New Meads
05.2022 - 09.2024
Menu Food Costing and Analysis
10-2020
Trainer and Consultant
CV Meong Palo Karallae
09.2020 - 05.2022
Director
PT. Sarana Indonesia Property
09.2020 - 05.2022
General Manager
Meads in Bali (Meads Beach Bar and Grill, Black Billy’s Beer Garden)
08.2019 - 08.2020
Restaurant Manager and Corporate Trainer
Laota Group
01.2019 - 07.2019
Profit Center Supervisor
Pullman Bali Legian
08.2018 - 01.2019
Essential Food Safety Training
07-2017
Room Service Order Taker
Park Rotana Hotel Abu Dhabi
02.2017 - 10.2017
Train The Trainer
10-2015
Keys to Communication
09-2015
Captain Restaurant
Novotel Makassar Grand Shayla City Centre
08.2015 - 02.2016
Waiter
Sailendra Restaurant JW Marriott Jakarta
02.2013 - 02.2015
Casual
Sailendra Restaurant JW Marriott Jakarta
01.2013 - 02.2013
On job Training
Sailendra Restaurant JW Marriott Jakarta
07.2012 - 01.2013
Banquet Daily Worker
Banquet Operation Aston Paramount Serpong
04.2012 - 07.2012
Associate of Science - Hospitality Administration And Management
National Hotel School
01.2012 - 01.2013
Associate of Science - Fishing Gear Technology
Politeknik Pertanian Negeri Pangkep
08.2008 - 08.2011
High School Diploma -
SMKN 1 Barru
07.2005 - 07.2008
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