Hi, I’m
Muhammad Ficki
System Engineer
Depok
Summary
Systems engineer with 3 years of experience in infrastructure development for Windows Servers platforms. Contributes in-depth upgrading of Active Directory, Exchange Mail System, and Windows Servers. Provider of smooth, well-planned transition architecture.
Overview
3
years of professional experience
Work History
Astra Graphia Information Technology
System Engineer
02.2021 - 07.2024
Job overview
- Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
- Streamlined IT operations, optimizing server configurations and virtualization technologies.
- Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
- Developed IT policies to comply with applicable laws.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Documented system configuration, mapping and processes.
- Delivered helpdesk service and support to customers.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Passionate about learning and committed to continual improvement.
Education
Gunadarma UniversityDepok, Indonesia
Bachelor of Engineering Technology from Informatics Engineering
04.2001
Skills
Microsoft Windows Server
Timeline
System Engineer
Astra Graphia Information Technology
02.2021 - 07.2024
Gunadarma University
Bachelor of Engineering Technology from Informatics Engineering
04.2001
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