Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Hamzah

DevOps & IT Infrastructure Engineer
Bekasi

Summary

Knowledgeable DevOps and IT Infrastructure Engineer with a experienced track record at PT Trimegah Sekuritas Indonesia, maintain system reliability through proactive monitoring and automation using Ansible. Skilled in system administration, infrastructure devices and project documentation. I excel in individual or team works, driving successful IT infrastructure projects and ensuring optimal service levels across diverse environments.

Overview

5
5
years of professional experience

Work History

DevOps Engineer

PT Trimegah Sekuritas Indonesia
08.2023 - Current
  • Developed scripts to automate routine tasks, such as initial setup and application installation, for improved efficiency in daily operations (Ansible).
  • Enhanced system reliability with proactive monitoring (OPManager, New Relic, Wazuh, Zabbix, Observium, Grafana, and Prometheus).
  • Maintain and implement containerization using Docker, as requested by the developer team.
  • Managed network services such as DNS, DHCP, and NTP, ensuring reliable connectivity throughout the organization.
  • Assisted with the configuration and support of IT infrastructure devices, including GCP environments.
  • Managed various system operations, such as Linux and Windows, on virtualization and bare metal for projects needed.
  • Analyzed logs to troubleshoot the technical issues and provide timely responses to support tickets from end-users and other teams.
  • Coordinated with vendors for projects and maintenance of hardware-level services.
  • Documented software development and infrastructure project in technical manuals to be used by IT personnel in future projects.

Network Engineer

PT Netmarks Indonesia
07.2021 - 08.2023
  • Configured and performed troubleshooting for multi-brand network devices, such as firewalls, switches, and access points.
  • Contributed to the implementation and support of SNMP monitoring software for IT infrastructure devices.
  • Involved in IT infrastructure installation projects, such as FortiGate SD-WAN implementation, Cisco switch installation, and Ubiquiti wireless device use.
  • Installation of the virtual machine and server device on the client site, including the configuration of RAID.
  • Performed installation and configuration of Windows Server based on client needs.
  • Monitored and reported IT infrastructure hardware operations.
  • Installation and troubleshooting of end-user PCs based on requests.
  • Projects supported clients on various tasks.
  • Provide documentation of project documentation, proposals, and IT infrastructure device parameters.

NOC Staff

PT Metalogix Infolink Persada
01.2021 - 06.2021
  • Monitored the network for daily switching transaction operations.
  • Work with Linux, internal software, and SQL query for the transaction process.
  • Answered partners' complaints, telephone calls, and emails promptly to provide the information needed.
  • Investigated and provided comprehensive data for other departments and partner issues.
  • Process and report recurring transactions.
  • Interaction with ISO 8583 for gathering information about bank transaction interchange messaging.

Education

Bachelor of Applied Science - Telecommunications Engineering

EEPIS
Surabaya
04.2001 -

Skills

System administration

Managed IT Infrastructure Devices

Monitoring and logging

Virtualization technologies

Software development tools: JIRA, confluence

Project documentation

Containerization technologies

Timeline

DevOps Engineer

PT Trimegah Sekuritas Indonesia
08.2023 - Current

Network Engineer

PT Netmarks Indonesia
07.2021 - 08.2023

NOC Staff

PT Metalogix Infolink Persada
01.2021 - 06.2021

Bachelor of Applied Science - Telecommunications Engineering

EEPIS
04.2001 -

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Muhammad HamzahDevOps & IT Infrastructure Engineer