Muhammad Valentino
Kota Bekasi
Summary
Dedicated professional with a strong commitment to delivering exceptional customer service in the hospitality industry. Proven organizational skills enhance guest interactions and operational efficiency. Eager to contribute to a team focused on creating memorable experiences for all guests. Committed to continuous learning and growth within a reputable organization.
Overview
1
1
year of professional experience
Work History
Reservations Agent
Hotel Borobudur Jakarta
DKI Jakarta, Indonesia
07.2024 - 01.2025
- Managed reservations through property management systems and Online Travel Agents (OTA) platforms.
- Delivered excellent guest service by handling inquiries, requests, and concerns in a timely and professional manner.
- Resolved guest issues and accommodated special requests, including complimentary services, in line with hotel policies.
- Executed check-in and check-out procedures accurately, ensuring complete and up-to-date guest and room information.
- Ensured high levels of guest satisfaction by providing personalized and attentive service.
- Coordinated with internal departments to ensure seamless communication and efficient service delivery.
- Maintained compliance with Standard Operating Procedures (SOP) and front office service standards.
Education
Diploma in Tourism And Hospitality - Hotel And Tourism Management
University Bina Sarana Informatika
Bekasi, Indonesia04-2026
Skills
- Customer service
- Relationship building
- Team collaboration
- Attention to detail
- Active listening
- Analytical thinking
- Data analysis
- Microsoft Office proficiency
Languages
English
Proficient (C2)
C2
Indonesian
Advanced (C1)
C1
Timeline
Reservations Agent
Hotel Borobudur Jakarta
07.2024 - 01.2025
Diploma in Tourism And Hospitality - Hotel And Tourism Management
University Bina Sarana Informatika