Summary
Overview
Work History
Education
Skills
Certification
Awards
Degree
Work Availability
Accomplishments
Timeline
Generic
Muhammad Agung Baskoro

Muhammad Agung Baskoro

Desktop Engineer | Cloud Administrator | Observability Engineer | IT Asset Management
Bandung,JB

Summary

Person with a drive for serving as a dedicated support specialist and energetic team member. Experienced in troubleshooting hardware and software, and dedicated to working towards the mission of a company. Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Known for utilizing strong communication skills to communicate well with other staff members and employees. Dedicated to creating office environments conducive to optimal workflow and success. Accustomed to handling IT support, and supporting various engineering departments with IT tools and applications.

Overview

5
5
years of professional experience
5
5
Certifications
2
2
Languages
4
4

Years of Desktop Support experience

Work History

IT Asset & Security

Tritronik
01.2025 - 04.2025
  • Assist employee with tech issues.
  • Create IT asset management, including inventory control, and maintaining an asset database.
  • Implement and create document asset management.
  • Collaborate with departments to assess and fulfill IT requirements.

Observability Engineer (NOC)

Dropsuite
09.2023 - 01.2025
  • Monitoring and Maintenance: Continuously monitor network performance, system alerts, and security events to ensure optimal operation and quick resolution of issues with another team.
  • Incident Management: Respond to and resolve incidents promptly, minimizing downtime and ensuring business continuity.
  • System Administration: Perform routine system administration tasks with monthly report.
  • Documentation: Maintain accurate and up-to-date documentation of monitoring tools, incidents, and resolutions.

Senior Desktop Engineer

Xtremax
11.2022 - 09.2023
  • Provided technical training and on boarding to new staff, resulting in a 20% reduction in training time.
  • Collaborated with cross-functional teams to ensure systems were properly maintained and updated.
  • Monitored system performance and identified potential issues before they impacted employee.
  • Setup and manage the employee account on Active Directory.
  • Troubleshoot hardware and software internal company.
  • Make proper documentation for the internal SOP troubleshoot and policies.

Desktop Engineer

Xtremax
02.2020 - 11.2022
  • Implemented a Laptop Office Asset policy that increased Security Company by 90%.
  • Manage AWS EC2 Cloud Service.
  • Created and maintained an inventory system that tracked hardware and software assets and ensured compliance with licensing agreements.

Web Services Officer

PT Infomedia Solusi Humanika (ISH)
01.2017 - 08.2017
  • Handled Telkomsel Online Customer Service (e-Care Telkomsel).
  • Providing direction and advice on Telkomsel customer information and services provided through the web sites.

Education

Bachelor's degree - Computer Engineering

Telkom University
Bandung, Indonesia
08.2017 - 08.2019

Diploma's Degree - Computer Engineering

Telkom University
Bandung, Indonesia
01.2013 - 01.2016

Skills

System Monitoring

Certification

Google for Education Deployment Exam

Awards

  • Kontes Robot Terbang Indonesia, 2015
  • Kontes Robot Indonesia, 2016

Degree

Bachelor Degree Computer Engineering

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Opensource Apps to develop inventory tracking spreadsheets.
  • Troubleshooting of 200+ staff employees.
  • Documented and resolved IT Support which led to Best Practices.

Timeline

IT Asset & Security

Tritronik
01.2025 - 04.2025

Observability Engineer (NOC)

Dropsuite
09.2023 - 01.2025

Senior Desktop Engineer

Xtremax
11.2022 - 09.2023

Desktop Engineer

Xtremax
02.2020 - 11.2022

Bachelor's degree - Computer Engineering

Telkom University
08.2017 - 08.2019

Web Services Officer

PT Infomedia Solusi Humanika (ISH)
01.2017 - 08.2017

Diploma's Degree - Computer Engineering

Telkom University
01.2013 - 01.2016

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Muhammad Agung BaskoroDesktop Engineer | Cloud Administrator | Observability Engineer | IT Asset Management