Muhammad Agung Baskoro
Desktop Engineer | Cloud Administrator | Observability Engineer | IT Asset Management
Bandung,JB
Summary
Person with a drive for serving as a dedicated support specialist and energetic team member. Experienced in troubleshooting hardware and software, and dedicated to working towards the mission of a company. Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Known for utilizing strong communication skills to communicate well with other staff members and employees. Dedicated to creating office environments conducive to optimal workflow and success. Accustomed to handling IT support, and supporting various engineering departments with IT tools and applications.
Overview
5
5
years of professional experience
5
5
Certifications
2
2
Languages
4
4
Years of Desktop Support experience
Work History
IT Asset & Security
Tritronik
01.2025 - 04.2025
- Assist employee with tech issues.
- Create IT asset management, including inventory control, and maintaining an asset database.
- Implement and create document asset management.
- Collaborate with departments to assess and fulfill IT requirements.
Observability Engineer (NOC)
Dropsuite
09.2023 - 01.2025
- Monitoring and Maintenance: Continuously monitor network performance, system alerts, and security events to ensure optimal operation and quick resolution of issues with another team.
- Incident Management: Respond to and resolve incidents promptly, minimizing downtime and ensuring business continuity.
- System Administration: Perform routine system administration tasks with monthly report.
- Documentation: Maintain accurate and up-to-date documentation of monitoring tools, incidents, and resolutions.
Senior Desktop Engineer
Xtremax
11.2022 - 09.2023
- Provided technical training and on boarding to new staff, resulting in a 20% reduction in training time.
- Collaborated with cross-functional teams to ensure systems were properly maintained and updated.
- Monitored system performance and identified potential issues before they impacted employee.
- Setup and manage the employee account on Active Directory.
- Troubleshoot hardware and software internal company.
- Make proper documentation for the internal SOP troubleshoot and policies.
Desktop Engineer
Xtremax
02.2020 - 11.2022
- Implemented a Laptop Office Asset policy that increased Security Company by 90%.
- Manage AWS EC2 Cloud Service.
- Created and maintained an inventory system that tracked hardware and software assets and ensured compliance with licensing agreements.
Web Services Officer
PT Infomedia Solusi Humanika (ISH)
01.2017 - 08.2017
- Handled Telkomsel Online Customer Service (e-Care Telkomsel).
- Providing direction and advice on Telkomsel customer information and services provided through the web sites.
Education
Bachelor's degree - Computer Engineering
Telkom University
Bandung, Indonesia 08.2017 - 08.2019
Diploma's Degree - Computer Engineering
Telkom University
Bandung, Indonesia 01.2013 - 01.2016
Skills
System Monitoring
Active Directory management
Technical support
Group policy administration
ITIL framework
IT asset management
Critical thinking
Technical writing
Team collaboration
Technical reporting
Certification
Google for Education Deployment Exam
Awards
- Kontes Robot Terbang Indonesia, 2015
- Kontes Robot Indonesia, 2016
Degree
Bachelor Degree Computer Engineering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Opensource Apps to develop inventory tracking spreadsheets.
- Troubleshooting of 200+ staff employees.
- Documented and resolved IT Support which led to Best Practices.
Timeline
IT Asset & Security
Tritronik
01.2025 - 04.2025
Observability Engineer (NOC)
Dropsuite
09.2023 - 01.2025
Senior Desktop Engineer
Xtremax
11.2022 - 09.2023
Desktop Engineer
Xtremax
02.2020 - 11.2022
Bachelor's degree - Computer Engineering
Telkom University
08.2017 - 08.2019
Web Services Officer
PT Infomedia Solusi Humanika (ISH)
01.2017 - 08.2017
Diploma's Degree - Computer Engineering
Telkom University
01.2013 - 01.2016