Muhammad Bima Satria Putra
Client Support Executive
Jakarta,JK
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Client Support Executive
G2 Travel
03.2023 - Current
- Collaborated with cross-functional teams to identify and resolve recurring client issues.
- Manage and respond to client inquiries via phone, email, or live chat in a timely and effective manner
- Provide detailed and accurate information regarding travel bookings, modifications, and cancellations.
- Collaborate with other departments to facilitate client requests and improve service
- Set aggressive targets for employees to drive company success and strengthen motivation.
Preferred Partners
DReamscape Travel
06.2022 - 10.2022
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Cultivating relationships with preferred partners, including renowned hotels worldwide, aircraft and helicopter charter services, and cruise lines.
- Seeking out dependable luxury partners. Managing content in magazines for promotional purposes, social media platforms, and newsletters.
- Developing and selling tailored products for specific clients.
Crew Wedding Organizer
Didi Faldian
08.2019 - 01.2022
- Participated in team meetings and staff training sessions.
- Multimedia director on wedding event
- Riders for a couple special musician such as Ardhito Pramono, Andmesh Chakra Khan etc..
- Negotiated favorable contracts with venues and suppliers, reducing overall event costs significantly.
Education
Bachelor of Science - International Relations
Universitas Sriwijaya
Palembang02.2021
Skills
Problem-solving aptitude
Business Administration
Customer Relationship Management
Excellent Communication
Business Planning
Multitasking Abilities
Attention to Detail
Brand Management
Timeline
Client Support Executive
G2 Travel
03.2023 - Current
Preferred Partners
DReamscape Travel
06.2022 - 10.2022
Crew Wedding Organizer
Didi Faldian
08.2019 - 01.2022
Bachelor of Science - International Relations
Universitas Sriwijaya