Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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MUHAMMAD FAISHAL HILMY

MUHAMMAD FAISHAL HILMY

Sales And Marketing Specialist
Purbalingga

Summary

Results-driven professional with extensive experience in sales and marketing, known for delivering impactful campaigns and fostering team collaboration. Recognized for adaptability and strong focus on achieving results in dynamic environments. Proficient in strategic planning and client relationship management.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Junior Associate Mantri

PT Bank Rakyat Indonesia (Persero) tbk
05.2023 - 06.2025
  • Searching for potential customers who meet the bank's criteria.
  • Promote bank products such as loans, savings, BRILink, and other bank services.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Increased sales revenue by developing and implementing strategic marketing plans.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals
  • Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Customer Service Officer

PT. Bank Rakyat Indonesia (Persero), tbk.
08.2020 - 04.2023
  • Assisted walk-in customers with questions and orders.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed client portfolios, ensuring optimal financial performance, with diligent monitoring.
  • Identified sales opportunities and promoted banking products, boosting revenue growth.
  • Maintained up-to-date knowledge on industry trends and regulations, sharing insights with colleagues for informed decision-making.

Customer Service Inbound Call

PT Transcosmos Indonesia
12.2019 - 03.2020
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Resolved customer complaints with empathy, leading to satisfactory resolutions for both the client and the company, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure, while providing exceptional service.
  • Provide information needed by customers regarding Traveloka's products and services.
  • Assist customers in purchasing, canceling, rescheduling, and refunding products from Traveloka.

Education

Bachelor of Accounting - Accounting

STIE Bank BPD Jateng
Semarang, Indonesia
09.2015 - 08.2019

Skills

    Sales support

    Customer service

    Adaptability and flexibility

    Team collaboration

    Problem-solving expertise

    Document preparation

    Troubleshooting skills

    Business management

    MS office

Personal Information

  • Place of Birth: Purbalingga
  • Date of Birth: 08/27/97
  • Marital Status: Single

Timeline

Junior Associate Mantri

PT Bank Rakyat Indonesia (Persero) tbk
05.2023 - 06.2025

Customer Service Officer

PT. Bank Rakyat Indonesia (Persero), tbk.
08.2020 - 04.2023

Customer Service Inbound Call

PT Transcosmos Indonesia
12.2019 - 03.2020

Bachelor of Accounting - Accounting

STIE Bank BPD Jateng
09.2015 - 08.2019

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MUHAMMAD FAISHAL HILMYSales And Marketing Specialist