Microsoft office
Muhammad Mufti Hidayat
IT Engineer
Bogor
Summary
Detail-oriented team player with strong organizational skills. IPB Vocational School Computer Engineering graduate. Active and play a role in student organizations. Have hardware, software and network capabilities. Have good communication, good analytical thinking, fast adaptability, and willing to learn from others. Work experience as Barista for 6 months, IT engineer for 1 year and Engineer on Site for 1 year
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Engineer on Site
PT. Indonesia Comnet Plus
Jakarta
02.2022 - Current
- Standby On Desk Monitoring the Icon+ network at PT Kereta Commuter Indonesia
- Performing ICON+ service monitoring at PT Kereta Commuter Indonesia
- Conducting education to customers regarding ICON+ services Receive reports of complaints and disturbances from users of PT Kereta Commuter Indonesia and report to the ICON+ Contact Center
- Conduct initial analysis of service disruptions
- Coordinate with customers in the event of a complaint report, disruption of recovery level 1
- Escalated to ICON+ for disturbances that occurred in the MPLS/Metro IP backbone network
- Perform recovery level 1 with Mean Team To Recovery
- Update the progress of disturbance information periodically to customers (via telephone, email and customer coordination groups) during the disturbance handling process
- Monitoring the Manage Service Router service at each installed location.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
IT Support Engineer
PT. Multimedia Sejahtera Servitama
Jakarta
02.2021 - 01.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Translated complex technical issues into digestible language for non-technical users.
Education
Associate of Applied Science - Computer Engineering
Sekolah Vokasi Institut Pertanian Bogor
Bogor 09.2016 - 02.2021
Skills
Onsite customer support
Software
Terminal
Adobe Photoshop
Adobe Flash Player
Adobe Lightroom
Timeline
Engineer on Site
PT. Indonesia Comnet Plus
02.2022 - Current
IT Support Engineer
PT. Multimedia Sejahtera Servitama
02.2021 - 01.2022
Associate of Applied Science - Computer Engineering
Sekolah Vokasi Institut Pertanian Bogor
09.2016 - 02.2021
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