Microsoft office
Muhammad Mufti Hidayat
IT Engineer
Bogor
Summary
Detail-oriented team player with strong organizational skills. IPB Vocational School Computer Engineering graduate. Active and play a role in student organizations. Have hardware, software and network capabilities. Have good communication, good analytical thinking, fast adaptability, and willing to learn from others. Work experience as Barista for 6 months, IT engineer for 1 year and Engineer on Site for 1 year
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Engineer on Site
PT. Indonesia Comnet Plus
Jakarta
02.2022 - Current
- Standby On Desk Monitoring the Icon+ network at PT Kereta Commuter Indonesia
- Performing ICON+ service monitoring at PT Kereta Commuter Indonesia
- Conducting education to customers regarding ICON+ services Receive reports of complaints and disturbances from users of PT Kereta Commuter Indonesia and report to the ICON+ Contact Center
- Conduct initial analysis of service disruptions
- Coordinate with customers in the event of a complaint report, disruption of recovery level 1
- Escalated to ICON+ for disturbances that occurred in the MPLS/Metro IP backbone network
- Perform recovery level 1 with Mean Team To Recovery
- Update the progress of disturbance information periodically to customers (via telephone, email and customer coordination groups) during the disturbance handling process
- Monitoring the Manage Service Router service at each installed location.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
IT Support Engineer
PT. Multimedia Sejahtera Servitama
Jakarta
02.2021 - 01.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Translated complex technical issues into digestible language for non-technical users.
Education
Associate of Applied Science - Computer Engineering
Sekolah Vokasi Institut Pertanian Bogor
Bogor 09.2016 - 02.2021
Skills
Onsite customer support
Engineering documentation
On-site installations
TCP/IP
Technical issues analysis
Complaint resolution
Issue troubleshooting
Microsoft Outlook
Technical Support
Customer service expert
PC component diagnostics
Staff education and training
Microsoft Office Specialist (MOS) Expert
Application support
Adobe and Adobe Flash
Programming documentation
Programming
HTML
Project Management
Programming Languages
Hardware and software installation
Microsoft Exchange
Problem-Solving
Critical Thinking
Multitasking Abilities
Technical Analysis
Program testing software
Software
Terminal
Adobe Photoshop
Adobe Flash Player
Adobe Lightroom
Timeline
Engineer on Site
PT. Indonesia Comnet Plus
02.2022 - Current
IT Support Engineer
PT. Multimedia Sejahtera Servitama
02.2021 - 01.2022
Associate of Applied Science - Computer Engineering
Sekolah Vokasi Institut Pertanian Bogor
09.2016 - 02.2021