Experienced Field Services Sales Manager with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in MV & LV Switchboard, Industry equipment, Power Plants, SCADA, Electrical Wiring, Motors, and Management. Strong sales professional with a Magister of Management focused in Business, Management, Marketing, and Related Support Services from Trisakti University.
Hi, I’m
Muhammad Rian Faisal
Field Services Sales Manager
DKI Jakarta,DKI Jakarta
Summary
Overview
14
years of professional experience
7
years of post-secondary education
Work History
PT Schneider IndonesiaJakarta Selatan, Indonesia
Field Services Sales Manager
01.2018 - Current
Job overview
- Prioritizes coaching and performance management efforts to have the greatest overall impact on business results
- Coordinates the involvement of sales support personnel, including customer support, service, and management resources, so that team performance objectives and customers’ expectations are met
- Identifies deficiencies in skills among sales associates managed, and works to improve individuals’ capabilities through coaching, development, and training
- Works with market management to ensure market-level strategic and business objectives are met by the sales team
- Directs and supports the consistent implementation of company initiatives
- Leads field forecasting efforts among the team managed, ensuring that accurate forecasts are completed on a timely basis
- Provides a management-level point of contact for key customers
- Builds and maintains strong customer relationships
- Builds peer support and strong internal-company relationships with other key management personnel
- Establishes productive relationship with field marketing based on frequent communication, collaboration, and the effective allocation of marketing investment in the marketplace managed
PT Schneider IndonesiaJakarta Selatan, Indonesia
Field Services Sales Engineer
02.2014 - 12.2017
Job overview
- Understand customer requirements & offer the right solution to customer
- To be a specialist in the area, knowing even the smallest detail of the functionality of the services which are sold
- Analyze pricing requests
- Determine the optimal solution to offer in each case, from the business perspective and technical support
- Improving market prices and maximizing selling prices
- Finding innovative solutions to meet customer service requirements
- Obtaining continuously more knowledge of customer application of
PT. ABB Sakti Industri
Sales Engineer
04.2013 - 02.2014
Job overview
- Balikpapan, indonesia
- Finds, develops and manages new key accounts and establishes relationships with customers in support of overall sales efforts,
- Provides technical support and engages the outside sales team to develop, implement and execute sales initiatives maximizing Products & Services opportunities,
- Provides technical expertise in identifying and providing technical solutions to meet customer needs and maximize Products & Services capabilities and awareness
- Build Effective communication with customer during clarification/negotiation meeting Negotiate with other departments to meet the customer’s delivery requirements
- Ensure that orders are received and processed in a timely manner
- Develops and executes sales action plans that deliver profitable growth to achieve the greatest possible sales volume and margins,
- Achieves annual sales budget by proactively identifying business opportunities, developing, negotiating and closing commercial deals with new or existing customers
- Understand customer requirements & offer the right solution to customer
- To be a specialist in the area, knowing even the smallest detail of the functionality of the services which are sold
- Analyze pricing requests
- Determine the optimal solution to offer in each case, from the business perspective and technical support
- Improving market prices and maximizing selling prices
- Improving estimate costs of service offerings
- Finding innovative solutions to meet customer service requirements
- Obtaining continuously more knowledge of customer application of ABB
- Systems and related customer service values
PT Siemens IndonesiaJakarta
Proposal Engineer
10.2012 - 03.2013
Job overview
- Helped stakeholders understand technical and systems views of MV Switchboard.
- Collaborated closely with sales, engineering and project management to support end-to-end processes.
- Consulted with customers on technical issues to achieve optimal solutions.
- Managed design guides, troubleshooting strategies and assessment approaches for MV Switchgear solutions.
ABB Sakti IndustriJakarta
Sales Engineer
02.2012 - 09.2012
Job overview
- Finds, develops and manages new key accounts and establishes relationships with customers in support of overall sales efforts,
- Provides technical support and engages the outside sales team to develop, implement and execute sales initiatives maximizing Products & Services opportunities,
- Provides technical expertise in identifying and providing technical solutions to meet customer needs and maximize Products & Services capabilities and awareness
- Page 3 of 6
- Build Effective communication with customer during clarification/negotiation meeting Negotiate with other departments to meet the customer’s delivery requirements
- Ensure that orders are received and processed in a timely manner
- Develops and executes sales action plans that deliver profitable growth to achieve the greatest possible sales volume and margins,
- Achieves annual sales budget by proactively identifying business opportunities, developing, negotiating and closing commercial deals with new or existing customers
- Understand customer requirements & offer the right solution to customer
- To be a specialist in the area, knowing even the smallest detail of the functionality of the services which are sold
- Analyze pricing requests
- Determine the optimal solution to offer in each case, from the business perspective and technical support
- Improving market prices and maximizing selling prices
- Improving estimate costs of service offerings
- Finding innovative solutions to meet customer service requirements
- Obtaining continuously more knowledge of customer application of ABB
- Systems and related customer service values
PT Voksel Electric, Tbk
Cable Design and QC Supervisor
05.2008 - 02.2012
Job overview
- Jakarta, indonesia a
- Technical and Proposal (Cable Design) Supervisor
- Provides technical expertise in identifying and providing technical solutions to meet customer needs and maximize Products & Services capabilities and awareness
- Provides technical support and engages to sales team which is based on customer requirement, application standard and company capability
- Coordinate & check the activity from preparation; material calculation – Bill of Material (BOM) Entry - Standard (approval sheet for customer & Work
- Instruction for production) to SAP / ERP
- Technical customer support such as customer learning, technical support for testing, implementing and cable usage consideration
- Supervision all activity of section on Technical and Proposal (Cable Design)
- Division for Power and Fiber optic cable, and initiate continuous improvement activities Page 4 of 6
- Presentation and Introducing of Product, Technical Clarification, Business
- Goals, Objective Goals and others
- Keep relationship recently with customer and connecting supplier
- Coordinate Reporting of engineering change material/product/Type Test refer to Quality Plan Product Responsible for generating monthly report of quality performance CD and QC Dept
- B
- Quality Control Supervisor
- Supervision all activity of section on "Quality Control Fiber Optic Division and
- Incoming Material" and initiate continuous improvement activities
- Conduct routine acceptance tests, client inspections and cable fault analysis during production line process, site fault analysis and troubleshooting if any
- Supervision of and monitoring quality control activities such as daily testing report, shift schedule for operator activities
- Implementing activities in ISO 9001-2000.
PT Himalaya Transmeka
Quality Control Engineer
11.2007 - 04.2008
Job overview
- Panel Testing such as insulation test (DC Test and dielectric test), and function Test, Withstand Voltage test, etc
- Based on IEC 62271-200 and customer requirement - Ensure that Production follow the Standard Operation Procedure (SOP) to prevent any inappropriate process - Provide field operations support to customers in accordance to the terms of the customer contract and Service Level Agreements - Prepare all documents and data collection of Panel Testing Result
Education
Universitas Trisakti
Magister of Management from Marketing/Marketing Management
09.2009 - 08.2011
University Overview
Universitas HasanuddinMakassar
Bachelor of Science from Electrical And Power Engineering
09.2001 - 07.2006
University Overview
Skills
Order management
Product and service sales
Goals and performance
Strategic account development
Timeline
Field Services Sales Manager
PT Schneider Indonesia
01.2018 - Current
Field Services Sales Engineer
PT Schneider Indonesia
02.2014 - 12.2017
Sales Engineer
PT. ABB Sakti Industri
04.2013 - 02.2014
Proposal Engineer
PT Siemens Indonesia
10.2012 - 03.2013
Sales Engineer
ABB Sakti Industri
02.2012 - 09.2012
Universitas Trisakti
Magister of Management from Marketing/Marketing Management
09.2009 - 08.2011
Cable Design and QC Supervisor
PT Voksel Electric, Tbk
05.2008 - 02.2012
Quality Control Engineer
PT Himalaya Transmeka
11.2007 - 04.2008
Universitas Hasanuddin
Bachelor of Science from Electrical And Power Engineering
09.2001 - 07.2006