MUHMMAD TAUFIK ANUGERAH
Parts Coordinator
Bekasi
Summary
Aftermarket Business professional with over 6 years of experience across Mining Heavy Equipment, Construction Machinery, and Oil & Gas industries. 4 years of experience in Mining and Construction sectors, followed by more than 2 years in the Oil & Gas industry, with a consistent track record in revenue growth and market expansion.
Experienced in developing aftermarket sales strategies, managing key accounts, and strengthening market positioning within the Indonesian market. Strong background in Sales Management, Business Service Operations, and Inventory & Supply Chain optimization to enhance profitability and operational efficiency.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Parts Coordinator
Enerflex Ltd.
08.2023 - Current
- Developed and implemented tailored pricing strategies for different customer segments to maximize profitability while maintaining long-term customer loyalty.
- Analyzed sales trends, performance metrics, market penetration, and distribution effectiveness to support strategic decision-making.
- Maintained accurate sales records and prepared management reports, while coordinating closely with Enerflex offices worldwide.
- Managed end-to-end order processing, including validation of pricing structures and product numbers, and monitored related transactions to ensure accuracy and compliance.
- Monitored and optimized inventory levels to ensure stock availability, while tracking new services and product introductions.
- Managed customer relationships through CRM systems, strengthened existing accounts, and supported new customer acquisition to drive business growth and cross-functional collaboration.
- Identified and supported the development of new product distribution agreements to generate recurring revenue growth.
- Prepared and delivered technical parts recommendations, including Major Overhaul (MOH), Top Overhaul (TOH), and consumable items for key oil & gas clients such as Pertamina, PetroChina, Jadestone Energy, and others.
- Collaborated cross-functionally with operations, finance, supply chain, and regional teams to accelerate order fulfillment, resolve commercial issues, and enhance overall customer satisfaction.
Parts Marketing and Aftermarket Business
PT. Komatsu Marketing and Support Indonesia
09.2019 - 08.2023
- Monitored customer buying trends, market conditions, and competitor actions to give insight, adjust sales strategies, and achieve sales goals.
- Regularly, create campaigns every month for Komatsu Small Machine Spare part products.
- Create pricing strategies for General Small Machine products such as Engines, Sub-Components, & Package KIT to distributors & customers to make more competitive.
- Planning and implementing marketing operations to achieve the Business Plan, such as Target Market Share, order receiving, and inventory level by distributor collaboration.
- Maintain Retail Sales and Orders for commodity items in Small Machine Komatsu products.
- Coordinate with other departments such as Purchasing and Inventory to achieve target sales.
- Create regular and special reports to management about distributor performance in detail (big order, regular order, and lost order), customer business, competition in Indonesia's Non-Mining market, and customer activities to sales and marketing.
- Maintain and develop Items in Small Machine Komatsu Product.
- Coordinating the distribution team for the supply chain, the delivery process also monitoring (ETD and ETA).
Research and Development Coordinator of Marketing and Communication
01.2016 - 01.2017
- Making plan strategic marketing based on several data which support the research.
- Coordinating the team in strategic to decide marketing such as research product, market product, promotional, and evaluated promotion.
Education
Bachelor Of Engineering - Industrial Engineering
Bekasi, Indonesia01-2019
Skills
Supply Chain Management
Sales & Marketing
Warehouse Management
Pricing & Part Localization
Inventory Control & Reduction
Staff Development & Leadership
3PL Management
Negotiation Skill
Accomplishments
- First Place Winner – Parts Digital InnovationWon First Place in the 2021 Parts Digital Innovation competition with the project titled “Komatsu Customer Information System,” a digital initiative designed to enhance customer data management, improve service efficiency, and support data-driven decision-making in parts sales operations.
- Enhance Retail Sectors Non-Mining Revenue GrowthIncreased Non-Mining Product Support revenue by 40% (2022) through market size analysis, strategic product expansion, and partnership with financing companies to enhance market penetration and competitiveness.
- Increase in Gross Profit MarginDelivered an 10% Gross Profit Margin improvement in 4 months through strategic inventory restructuring and end-to-end supply chain optimization, enhancing cost efficiency and profitability.
- Inventory Optimization InitiativeOptimized slow-moving inventory by prioritizing allocation and sales execution to accelerate stock turnover and reduce aging inventory exposure.
- The 2nd Runner Up Winner of Industrial Design Seminar and Competition (INDISCO) 10 in Southeast Asia Diponegoro University 2018Honored as 2nd Runner Up Winner of INDISCO 10 2019 after the final presentation about our product which called “Walfes Shower”. The product’s theme focuses on Inclusive Design for Convenient Daily Activities, so that the product can be used by all people.
- Presenter in National Conference 5th Industrial Engineering Conference (IDEC) UNS 2018The 5th Industrial Engineering Conference that held by UNS focuses on increasing industrial competitiveness and empowering disabled workers as industrial workers. I researched with the title "Analysis of The Work Exposure on Batik Production Line Using the Workplace Ergonomic Risk Assessment Method" in the research's result there are 3 conclusions based on the method such as level of risk and risk factors in the production line section.
Training
- Product Support Sales Representative (Komatsu Asia Training and Development Center Thailand)
- Gas Engine Technology (Waukesha Gas Engines)
- Fundamental Marketing (MARKPLUS, INC.)
- Developing Digital & Social Media Strategies for Business (PPM Institute of Management)
- Export Import, Shipping and Custom (Manajemen Konsultan Indonesia)
- Digital Marketing (Binar Academy)
Timeline
Parts Coordinator
Enerflex Ltd.
08.2023 - Current
Parts Marketing and Aftermarket Business
PT. Komatsu Marketing and Support Indonesia
09.2019 - 08.2023
Research and Development Coordinator of Marketing and Communication
01.2016 - 01.2017