Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
OperationsManager

Mulyadi Wijaya Hermanto

Denpasar,BA

Summary

Professional with strong background in computer hardware, adept at diagnosing, repairing, and upgrading systems. Known for effective team collaboration and delivering results. Possesses skills in troubleshooting, system assembly, and component testing. Reliable, adaptable, and focused on meeting evolving technical demands.

Experienced with diagnosing and repairing computer hardware systems, ensuring seamless performance and minimal downtime. Utilizes troubleshooting skills to identify and resolve issues promptly, maintaining system reliability. Strong understanding of hardware installation and client support, consistently ensuring high levels of customer satisfaction.

Overview

16
16
years of professional experience

Work History

Salesperson

PT Sumber Indokemjaya
11.2015 - 03.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with customers for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Built relationships with customers and community to promote long term business growth.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

Relationship Manager

PT ACE Jaya Proteksi
01.2013 - 02.2015
  • Negotiated contracts with underwriters to secure competitive pricing and terms for client policies.
  • Developed and implemented successful sales strategies for increased revenue and market share in the insurance sector.
  • Facilitated clear communication between clients, underwriters, adjusters, legal counsel, and other relevant parties during complex claims resolution processes.
  • Increased customer retention rates through proactive policy reviews and personalized coverage recommendations.
  • Evaluated risk profiles for clients, ensuring appropriate levels of coverage while minimizing potential losses for the company.

Computer Hardware Technician

PT Sardana Indah Berlian Motor
08.2011 - 01.2013
  • Improved efficiency of computer systems through regular maintenance, updates, and optimization.
  • Assisted in the successful completion of large-scale projects by providing expert hardware installation services.
  • Enhanced system performance by diagnosing and repairing hardware issues for clients.
  • Developed strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgrades.
  • Supported company growth by assisting with the planning, purchasing, installation, and configuration of new computers during expansion periods.
  • Continuously expanded knowledge of emerging technologies to stay current with industry trends and best practices in computer hardware support.
  • Served as a key resource for internal staff on all computer hardware-related inquiries, ensuring optimal productivity levels were maintained.
  • Reduced downtime for businesses by providing timely troubleshooting and technical support.

Computer Teacher

RLPEC
12.2010 - 07.2011
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
  • Processed software and hardware by coordinating user setups, installations and upgrades.
  • Communicated with students to discuss progress and need for tutoring and extra assistance.

Computer Hardware Technician

TRUST Computer Shop
01.2010 - 02.2011
  • Efficiently managed inventory levels to ensure availability of critical spare parts when needed for urgent repairs or system upgrades.
  • Maintained detailed records of all completed work orders, allowing for accurate tracking of time spent on each task and client billing purposes.
  • Streamlined workflow processes by designing and implementing customized hardware solutions for clients.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Enhanced system performance by diagnosing and repairing hardware issues for clients.

Computer Hardware Technician

PT Hokinda Citra Lestari
05.2009 - 12.2009
  • Increased customer satisfaction by effectively addressing and resolving complex hardware problems.
  • Trained junior technicians on proper diagnostic techniques, repair procedures, and customer service best practices.
  • Conducted comprehensive hardware assessments to recommend upgrades and enhance overall performance.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.

Education

Bachelor of Information Technology - Business IT

University of Southern Queensland
Queensland, Australia
09-2008

Skills

  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Effective communication
  • Computer assembly
  • Software installation
  • Hardware installation
  • Remote support
  • Wireless networking
  • Component testing
  • System configuration
  • Hardware upgrades
  • Peripheral setup
  • Network administration
  • Operating system expertise
  • Advanced troubleshooting
  • Desktop technical support
  • Network troubleshooting
  • Application installations
  • Application support
  • Operating system management
  • Technical support
  • Troubleshooting and Diagnostics
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Microsoft windows and office

Languages

English
Elementary (A2)
Indonesian
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Salesperson

PT Sumber Indokemjaya
11.2015 - 03.2025

Relationship Manager

PT ACE Jaya Proteksi
01.2013 - 02.2015

Computer Hardware Technician

PT Sardana Indah Berlian Motor
08.2011 - 01.2013

Computer Teacher

RLPEC
12.2010 - 07.2011

Computer Hardware Technician

TRUST Computer Shop
01.2010 - 02.2011

Computer Hardware Technician

PT Hokinda Citra Lestari
05.2009 - 12.2009

Bachelor of Information Technology - Business IT

University of Southern Queensland

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Mulyadi Wijaya Hermanto