Munawar Tobing
Branch Manager
Mojokerto
Summary
Dynamic sales leader with a proven track record at IMM TOYOTA Mojokerto, excelling in customer service and branch operations management. Expert in fostering client relationships and mentoring teams to exceed sales targets. Achieved consistent growth by implementing innovative business development strategies. Skilled in coaching and business development, with a focus on achieving and surpassing objectives.
Overview
24
24
years of professional experience
Work History
Salesman
Auto2000 Tebet Soepomo
08.2000 - 01.2011
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
Sales Supervisor
Auto2000 Tebet Soepomo
01.2011 - 05.2013
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Sales Supervisor
Auto2000 BSD
05.2013 - 03.2016
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Branch Manager
IMM TOYOTA Mojokerto
06.2016 - 10.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Bachelor of Management - Management
Perbanas Institute Jakarta
Jakarta, Indonesia 04.2001 -
Skills
Customer service
Branch operations management
Relationship building and management
Coaching and mentoring
Business development expertise
Timeline
Branch Manager
IMM TOYOTA Mojokerto
06.2016 - 10.2024
Sales Supervisor
Auto2000 BSD
05.2013 - 03.2016
Sales Supervisor
Auto2000 Tebet Soepomo
01.2011 - 05.2013
Bachelor of Management - Management
Perbanas Institute Jakarta
04.2001 -
Salesman
Auto2000 Tebet Soepomo
08.2000 - 01.2011
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