Mustain .
Senior Collaboration Engineer
Bogor, Jawa Barat
Summary
I’m quite confidence while working with good attitude and kindness. I am also faster a learner communicative, diligent, full of tolerance, target oriented, and responsible.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Voice Engineer
PT Mastersystem Infotama
Jakarta
02.2021 - Current
- Researched and recommended network and data communications hardware and software.
- Installed, maintained and supported IVR applications.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Installed, maintained and supported VoIP applications.
- Designed, installed and maintained organization's telephony network.
- Installed, maintained and supported voice/data applications.
Voice Engineer
PT Mastersystem Infotama
Jakarta
01.2018 - 02.2021
- Researched and recommended network and data communications hardware and software.
- Installed, maintained and supported IVR applications.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Installed, maintained and supported VoIP applications.
- Designed, installed and maintained organization's telephony network.
- Installed, maintained and supported voice/data applications.
Network Engineer Consultant
PT Graha Karya Informasi
Jakarta
01.2017 - 01.2018
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided detailed network diagrams and procedural guidelines.
- Performed virtual machine provisioning and VM priority setup.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Integrated data, voice and video networks for use in multi-site installations.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Network Administrator
PT MNC Kabel Mediacom
Jakarta
12.2015 - 12.2016
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Backed up company data to distributed storage centers to avoid massive data loss.
Junior Programmer
PT Suryajaya Teknotama
Jakarta
07.2015 - 11.2015
- Collaborated with product management to design, build and test systems.
- Worked closely with clients to establish specifications and system designs.
- Analyzed and designed relational databases using [Software].
- Assessed costs and risks associated with developing new features and products.
Network Administrator
PT Asuransi Himalaya Pelindung
Jakarta
07.2014 - 07.2015
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Backed up company data to distributed storage centers to avoid massive data loss.
Network Support Engineer
PT Core Mediatech
Jakarta
06.2012 - 06.2014
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
Network Engineer
PT Solusi Aksesindo
Jakarta
11.2011 - 06.2012
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided detailed network diagrams and procedural guidelines.
- Performed virtual machine provisioning and VM priority setup.
Education
Bachelor of Science - Information Technology
STMIK Mercusuar
Jakarta, Indonesia 01.2011 - 01.2015
Skills
Technical troubleshooting
Systems analyzation
Equipment installation and maintenance
Planning and Coordination
Timeline
Senior Voice Engineer
PT Mastersystem Infotama
02.2021 - Current
Voice Engineer
PT Mastersystem Infotama
01.2018 - 02.2021
Network Engineer Consultant
PT Graha Karya Informasi
01.2017 - 01.2018
Network Administrator
PT MNC Kabel Mediacom
12.2015 - 12.2016
Junior Programmer
PT Suryajaya Teknotama
07.2015 - 11.2015
Network Administrator
PT Asuransi Himalaya Pelindung
07.2014 - 07.2015
Network Support Engineer
PT Core Mediatech
06.2012 - 06.2014
Network Engineer
PT Solusi Aksesindo
11.2011 - 06.2012
Bachelor of Science - Information Technology
STMIK Mercusuar
01.2011 - 01.2015