Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mustarofah Ahmad

Mustarofah Ahmad

VP Operation
Jl Kebon Nanas Selatan 8 No 8 RT 15 RW 02 Cipinang Cempedak Jatinegara

Summary

Dynamic operations executive with a proven track record at Eatwell Culinary Indonesia, driving a 30% revenue increase and enhancing team performance through strategic planning and talent development. Expert in P&L management and operational efficiency, successfully leading large-scale projects and fostering high-performing teams to achieve ambitious growth targets.

Overview

10
10
years of professional experience

Work History

VP of Operations

Eatwell Cullinary Indonesia
08.2022 - Current
  • Oversaw strategic and day-to-day operations across all brands and locations, achieving a 30% increase in revenue and 110% improvement in EBITDA within 3 years
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures that improved store EBITDA level by 8%
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Built operations manuals and training systems for supporting company expansion
  • Managed and directed a multi-functional team to prepare, open, and administer a new restaurant concept aimed at rapid expansion
  • Prepared an operations plan to open 49 stores in 2 years across Indonesia from Aceh to Papua

General Manager of Operations

Eatwell Cullinary Indonesia - Ichiban Sushi
10.2020 - 07.2022
  • Managed 101 stores and 1,300+ staff across Indonesia
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals for recovering from COVID-19 crisis. The brand can fully recover within less than 1 year.
  • Established standard operating procedures that enhanced employee performance.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

General Manager of Operations

PT Trans Burger (Wendy's Indonesia)
04.2015 - 09.2020
  • Managed 80+ stores across Indonesia over 1,200 employees
  • Achieved the first positive same store sales growth in the first year of operation.
  • Increased customer satisfaction scores more than 20% within 1 year through service and quality enhancements and make Wendy's Indonesia as one of top performance growth in the APEMEA market.

Education

MBA - Management

PPM School of Management
Jakarta, Indonesia
04.2001 -

Bachelor of Science - Food Science And Technology

Institut Pertanian Bogor
Bogor, Indonesia
04.2001 -

Skills

Strategic Planning & Execution

Timeline

VP of Operations

Eatwell Cullinary Indonesia
08.2022 - Current

General Manager of Operations

Eatwell Cullinary Indonesia - Ichiban Sushi
10.2020 - 07.2022

General Manager of Operations

PT Trans Burger (Wendy's Indonesia)
04.2015 - 09.2020

MBA - Management

PPM School of Management
04.2001 -

Bachelor of Science - Food Science And Technology

Institut Pertanian Bogor
04.2001 -

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Mustarofah AhmadVP Operation