Mustarofah Ahmad
VP Operation
Jl Kebon Nanas Selatan 8 No 8 RT 15 RW 02 Cipinang Cempedak Jatinegara
Summary
Dynamic operations executive with a proven track record at Eatwell Culinary Indonesia, driving a 30% revenue increase and enhancing team performance through strategic planning and talent development. Expert in P&L management and operational efficiency, successfully leading large-scale projects and fostering high-performing teams to achieve ambitious growth targets.
Overview
10
10
years of professional experience
Work History
VP of Operations
Eatwell Cullinary Indonesia
Jakarta
08.2022 - Current
- Oversaw strategic and day-to-day operations across all brands and locations, achieving a 30% increase in revenue and 110% improvement in EBITDA within 3 years
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures that improved store EBITDA level by 8%
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Built operations manuals and training systems for supporting company expansion
- Managed and directed a multi-functional team to prepare, open, and administer a new restaurant concept aimed at rapid expansion
- Prepared an operations plan to open 49 stores in 2 years across Indonesia from Aceh to Papua
General Manager of Operations
Eatwell Cullinary Indonesia - Ichiban Sushi
10.2020 - 07.2022
- Managed 101 stores and 1,300+ staff across Indonesia
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals for recovering from COVID-19 crisis. The brand can fully recover within less than 1 year.
- Established standard operating procedures that enhanced employee performance.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
General Manager of Operations
PT Trans Burger (Wendy's Indonesia)
Jakarta
04.2015 - 09.2020
- Managed 80+ stores across Indonesia over 1,200 employees
- Achieved the first positive same store sales growth in the first year of operation.
- Increased customer satisfaction scores more than 20% within 1 year through service and quality enhancements and make Wendy's Indonesia as one of top performance growth in the APEMEA market.
Education
MBA - Management
PPM School of Management
Jakarta, Indonesia 04.2001 -
Bachelor of Science - Food Science And Technology
Institut Pertanian Bogor
Bogor, Indonesia 04.2001 -
Skills
Strategic Planning & Execution
P&L & Budget Ownership
Team Leadership & Talent Development
Growth & Market Penetration Strategy
Timeline
VP of Operations
Eatwell Cullinary Indonesia
08.2022 - Current
General Manager of Operations
Eatwell Cullinary Indonesia - Ichiban Sushi
10.2020 - 07.2022
General Manager of Operations
PT Trans Burger (Wendy's Indonesia)
04.2015 - 09.2020
MBA - Management
PPM School of Management
04.2001 -
Bachelor of Science - Food Science And Technology
Institut Pertanian Bogor
04.2001 -