Mustika Rachmawati
Junior Banking Staff
Jakarta
Summary
Dynamic banking professional with a proven track record at Bank BJB, excelling in cash handling and customer relationship building. Recognized for enhancing service efficiency and training new staff, while effectively resolving customer inquiries. Adept in financial advising and committed to fostering positive client experiences through exceptional communication skills.
Overview
9
9
years of professional experience
Work History
Teller
Bank BJB
05.2018 - Current
- Processed customer transactions efficiently while maintaining accuracy in cash handling.
- Identified opportunities to streamline workflow, improving service speed and efficiency.
- Trained new tellers on operational procedures, fostering a collaborative work environment.
- Managed daily cash balancing, ensuring compliance with bank protocols and reducing discrepancies.
- Assisted customers with account inquiries, providing exceptional service to enhance customer satisfaction.
Customer Service Staff
Bank Mega Syariah
10.2016 - 05.2018
- Assisted customers with account inquiries and transactions, enhancing service satisfaction.
- Processed customer requests efficiently, ensuring timely resolution of issues.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on banking products and services, increasing their knowledge and usage.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
Education
Bachelor of Animal Husbandry - Social And Economy of Animal Husbandry
Universitas Padjajaran
Bandung, Indonesia 04.2001 -
Skills
Cash handling
Timeline
Teller
Bank BJB
05.2018 - Current
Customer Service Staff
Bank Mega Syariah
10.2016 - 05.2018
Bachelor of Animal Husbandry - Social And Economy of Animal Husbandry
Universitas Padjajaran
04.2001 -
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