MYLA HERNANDEZ
Rexburg
Summary
Motivated and detail-oriented support specialist with hands-on experience in assisting sales teams by answering high-volume calls, resolving account issues, and coordinating with field technicians and customer service teams. Known for strong communication, organization, and problem-solving skills that keep operations running smoothly. Committed to delivering fast, accurate support in a fast-paced, customer-focused environment.
Overview
5
5
years of professional experience
Work History
Dealer Agent
SafeStreets USA LLC
09.2024 - Current
- Answered incoming calls from sales representatives to assist with account processing, scheduling, and troubleshooting
- Updated customer accounts and ensured accurate documentation of changes and progress
- Coordinated communication between sales reps, technicians, and customer management specialists to streamline account completion
Full Time Volunteer Representative
The Church of Jesus Christ of Latter-day Saints
02.2023 - 07.2024
- Established trust within community through selfless acts of service
- Gained knowledge of different cultures and religions through extensive travel abroad on mission trips
- Encouraged and supported spiritual growth, outreach, prayer and faith development
- Built trust within community, sharing personal testimony and listening to others
Bakery Assistant
I'd rather bake
12.2021 - 01.2023
- Prepared and baked cakes, cookies, pies, and desserts according to recipes
- Exhibited strong customer service skills while assisting customers with orders and inquiries
- Stocked products regularly, keeping display shelves filled with fresh items
Sales Associate
Sgt. peppers
05.2022 - 08.2022
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Established a positive rapport with customers by delivering friendly, personalized service
Crew Team Member
Bahama bucks
06.2020 - 11.2021
- Demonstrated ability to work in a fast-paced environment and effectively handle multiple tasks simultaneously
- Placed orders into POS systems and handled cash and credit transactions
- Displayed exceptional multitasking capabilities when handling various duties simultaneously
- Developed advanced problem solving abilities by quickly resolving customer complaints or issues
Education
Bachelors Degree - Elementary Education
BYU-Idaho
Rexburg, United States07.2028
Skills
- Critical thinking
- Active listening
- Time management
- Multitasking and organization
- Flexibility and adaptability
- Dependability
LANGUAGES
SPANISH Advanced
ENGLISH Advanced
Timeline
Dealer Agent
SafeStreets USA LLC
09.2024 - Current
Full Time Volunteer Representative
The Church of Jesus Christ of Latter-day Saints
02.2023 - 07.2024
Sales Associate
Sgt. peppers
05.2022 - 08.2022
Bakery Assistant
I'd rather bake
12.2021 - 01.2023
Crew Team Member
Bahama bucks
06.2020 - 11.2021
Bachelors Degree - Elementary Education
BYU-Idaho
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