BDS (Banking Delivery System)
M. Zenal Abidin
Customer Service Staff
Tangerang
Work Preference
Summary
Detail-oriented customer service staff with proven expertise in complaint handling, CRM software, and sales closing. Committed to enhancing customer satisfaction and supporting business growth through effective problem resolution.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Staff
Bank Tabungan Negara
06.2024 - Current
- Provided excellent customer service and banking solutions to customers.
- Handled account opening, customer data updates, ATM card replacements, and digital banking services.
- Resolved customer inquiries and complaints in accordance with bank policies and service standards.
- Performed customer verification and document validation following KYC and AML regulations.
- Supported business growth through product referral and cross-selling activities.
- Maintained operational accuracy and compliance with banking regulations.
Assistant Expert Staff Intern
Puteri Anetta Komarudin - DPR RI Komisi XI
01.2024 - 03.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Conducted research and analysis to support policy development for financial regulations.
- Developed briefing materials to facilitate effective communication between departments.
- Conducted research to support policy development and legislative initiatives for economic growth.
Business Analyst Intern
PT. Summarecon Agung Tbk
08.2023 - 10.2023
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to gather requirements and document workflows.
- Assisted in the development of data models to support decision-making processes.
- Conducted market research to inform strategic initiatives and product development.
- Analyzed business processes to identify areas for improvement and propose actionable solutions.
- Developed data visualizations using tools like Excel and Tableau to support management decision-making.
Education
Bachelor of Science - Political Science
Syarif Hidayatullah State Islamic University Jakarta
Jakarta, Indonesia 09.2019 - 08.2023
Skills
Conflict resolution
CRM software
Customer focus
Product knowledge
Complaint resolution
Sales closing
Assertiveness
Complaint handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Office
IBM 3270
IBM AS/400
Languages
English
Elementary (A2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Customer Service Staff
Bank Tabungan Negara
06.2024 - Current
Assistant Expert Staff Intern
Puteri Anetta Komarudin - DPR RI Komisi XI
01.2024 - 03.2024
Business Analyst Intern
PT. Summarecon Agung Tbk
08.2023 - 10.2023
Bachelor of Science - Political Science
Syarif Hidayatullah State Islamic University Jakarta
09.2019 - 08.2023