Summary

Overview

Work History

Education

Skills

Additional Information

Software

Timeline

Nabilah

B2B Sales Support Specialist

Central Jakarta

Summary

Results-driven Sales Support & Business Operations professional with 10+ years of experience in contract administration, CRM (HubSpot), commercial coordination, and ISO-based management systems. Experienced in managing end-to-end agreements, supporting business development teams, and ensuring operational compliance. Strong in cross-functional coordination, documentation control, audit preparation, and quality management systems (ISO 9001, 14001, 45001, 22001).

Overview

years of professional experience

Languages

Work History

Sales Support Specialist

PT Impact Credit Solutions (Nikel – Gravion)

06.2025 - Current

Maintain and update HubSpot daily, including:
Sales activities and meeting notes.
Deal amounts, deal status, and close dates.
Customer and contact details.
Support the Commercial Team by:
Setting up and confirming customer meetings.
Ensuring sales team calendars are full with follow-ups, client meetings, and internal sessions.
Coordinating meeting logistics and rescheduling as needed.
Assisting with vendor onboarding documentation and processes.
Preparing and amending standard commercial or legal agreements in coordination with the legal team.
Tracking and maintaining a register of commercial contracts and vendor agreements.
Sending reminders for contract renewals ahead of expiry dates.
Generate and share regular sales reports from HubSpot (weekly or monthly as required).
Provide general administrative and operational support to the Commercial Team as needed.
Undertake any other duties as reasonably assigned by the Commercial Head or senior management.

Business Development Administrator

PT Advance Intelligence Indonesia

07.2022 - 05.2025

Assist Business Development (BD) team in processing agreement signings (NDA, SA, Addendum, Reseller, etc.). Upon completion of the signing process, notify related teams (Operations, Legal, Finance, Solution Consultant, etc.) about the newly signed contract.
Update legal documents for AII in coordination with legal team, and maintain updated templates for all types of agreements.
Support BD team in completing vendor registration and onboarding processes for potential or existing clients, including filling out onboarding forms and submitting necessary company legal documents.
Assist BD in completing RFP documents requested by potential or existing clients.
Maintain complete copies (both digital and hard copy) of agreements and manage an updated database for BD Indonesia's accounts.
Issue a monthly renewal contract list

Business Operation Team

PT Varnion Technology Semesta

12.2017 - 07.2022

Responsible for handling contracts and coordinating with related departments for their implementation.
Monitor daily operations and follow up on potential issues that may arise.
Responsible for ISO 9001 documentation.
Ensure operational systems and management run smoothly and align with quality management standards.

Document Controller & HSE Administrator

PT Tiga Musim Mas Jaya

10.2015 - 12.2017

Organize and manage documents, including storage, duplication, labeling, and distribution/spread of documents.
Create new documents, revise documents, and withdraw documents.
Serve and ensure that document borrowing by other departments is done according to the applicable procedures and that borrowed documents are returned on time.
Responsible for all documentation related to ISO 9001, ISO 14001, and OHSAS 18001.
Ensure that the requirements set in the quality management and HSE (Health, Safety, and Environment) management system standards are implemented.
Monitor the implementation of the quality system in each department to oversee document distribution and the progress of quality management and HSE system implementation.
Create schedules and conduct Internal Audits.
Coordinate the preparation for Internal and External Audits.
Prepare for management review meetings.
If needed, the document controller will assist the HSE team with preparing or managing documents and performing other administrative tasks, all under the direction and approval of the HSE Manager/HSE Coordinator.

QHSE Officer

PT Aerofood Indonesia (Industrial Catering Division)

03.2014 - 09.2015

Inspect the quality of goods received from suppliers according to the specified specifications.
Perform temperature checks on chilled and frozen goods in compliance with HACCP standards.
Check the production date and expiration date of processed products.
Inspect the cleanliness of supplier vehicles, as well as the cleanliness and neatness of supplier employees.
Have the authority to return or reject goods that do not meet specifications, with the user's knowledge.
Inspect the quality of goods in storage areas, including storage methods, expiration dates, FIFO system, and cleanliness of the storage area.
Inspect the cleanliness of all work areas, equipment, work environment, including the completeness and functionality of supporting tools in the production area, such as insect killers, lights, etc.
Inspect the temperature of chillers, freezers, thawing processes, cooking processes, and during delivery.
Inspect food ingredients during preparation (thawing process, cutting).
Inspect the quality of food in the meal preparation area.
Document all inspections in the daily QC checklist, which is then compiled into a monthly report.
Conduct traceability in case of customer complaints.
Create a report if any findings are identified during inspections by filling out the SIR form.

Environmental Health Staff & General Affair Staff

Abdi Waluyo Hospital

11.2013 - 03.2014

Responsible for environmental health services in the hospital, which include clean water sanitation, food and beverage sanitation, wastewater management (WWTP), air sanitation, waste management, and disease vector control.
Plan and develop sanitation/environmental health work programs in accordance with established standards.

Education

Diploma Degree - Environmental Health

Politeknik Kesehatan Kementerian Kesehatan Jakarta II

Jakarta

09-2013