Nadia Anggraini
Quality Assurance & Training Lead
Summary
Highly experienced quality assurance and training professional with over 20 years of expertise in quality management, employee development, and operational excellence. Proven ability to design and implement quality assurance frameworks, deliver effective training programs, and drive continuous service improvement across customer operations. Recognized for enhancing performance standards, improving compliance, and developing high-performing teams through structured coaching and learning initiatives. Currently serves as Quality Assurance & Training Lead, responsible for QA audits, training programs, and continuous service improvement.
Overview
20
20
years of professional experience
Work History
Quality Assurance & Training Lead
Outsource Global Development
01.2018 - Current
- Leads quality assurance audits to ensure compliance with company standards and client requirements.
- Designs and delivers onboarding, technical, and continuous learning programs for operational teams.
- Monitors quality performance metrics and develops action plans to improve service delivery.
- Conducts coaching sessions and performance evaluations to strengthen employee capability.
- Collaborates with operations leaders to identify process improvements and implement best practices.
- Develops quality documentation, training materials, and performance reporting to support business objectives.
Education
Bachelor of Psychology - undefined
01.2001
Skills
- Quality Assurance
- Training & Development
- Performance Coaching
- Learning & Development
- Service Quality Management
- Process Improvement
- Compliance & Auditing
- Performance Evaluation
- Workforce Development
- Operational Excellence
- Stakeholder Collaboration
- Continuous Improvement
Languages
Bahasa Indonesia
English