Nadia Kamilia Najla
Public Relation
Jakarta,Indonesia
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Public Relation
PT. Indo Raya Tenaga
Jakarta, JK
4 2022 - 06.2023
- Responsible for promoting and protecting the company's reputation by developing and executing media and public relations strategies and plans for brand building/innovation, corporate promotions, internal communications, and corporate communications/affairs initiatives
- Managed internal, external, and crisis communications.
- Increased media coverage for clients by creating and implementing strategic PR campaigns.
- Organized successful trade show appearances, resulting in valuable networking opportunities and lead generation for stakeholders.
- Secured high-profile placements in top-tier publications through effective pitching techniques and strong media relationships.
- Directed 5 informational programs per quarter designed to foster favorable public and stockholder perceptions of company's accomplishments
Public Relation
ExportHub Indonesia
Jakarta, Indonesia, JK
03.2021 - 03.2022
- Aligned projects and daily activities with company vision, strategies and tactics.
- Analyzed campaign performance using various metrics, refining strategies for improved results over time.
- Coordinated and managed sponsorships and sponsorship activation.
- Conducted thorough research to understand industry trends, enabling development of targeted PR strategies.
- Managed client expectations and ensured timely delivery of projects for optimal satisfaction.
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing business process.
- Directed 5 informational programs per quarter designed to foster favorable public and stockholder perceptions of company's accomplishments.
Customer Service Representative
WIF Kain
Jakarta, Indonesia
02.2020 - 02.2021
- Handled customer needs and provided support for the company's product and service
- Assisted more than 50 clients (Fashion Local Brand)
- Managed relationships with new and existing clients and found solutions to their needs and concerns
- Supported the onboarding and incubation process
- Guided clients through the workflow from start to final production
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Social and Political Science - International Relation
Unin. Prof. Dr. Moestopo (Beragama)
Jakarta, Indonesia 09.2015 - 05.2019
Skills
Team Work
Media Relations
Internal Communications
Community Engagement
Time Management
Problem Solving
Communication
Customer Service
Problem Solving
Additional Achievement
Lecturing Society and Creative Industry year of 2021 at Gadjah Mada Unviersity, Indonesia
Timeline
Public Relation
ExportHub Indonesia
03.2021 - 03.2022
Customer Service Representative
WIF Kain
02.2020 - 02.2021
Bachelor of Social and Political Science - International Relation
Unin. Prof. Dr. Moestopo (Beragama)
09.2015 - 05.2019
Public Relation
PT. Indo Raya Tenaga
4 2022 - 06.2023