Nancy Fanywaty Bittikaka
Makassar
Summary
Highly dedicated and results-oriented professional. Progressive experience in operations, project management, and team leadership across diverse industries including tech, telecommunications, and advertising. Proven ability to streamline processes, drive efficiency, and achieve key performance indicators (KPIs) through strong analytical skills and effective team collaboration. Eager to leverage a robust background in operational oversight and client engagement to contribute significantly
Overview
12
12
years of professional experience
Work History
Project and Document Controller
PT. Bita Enarcon Engineering, Project VALE Indonesia
10.2024 - 03.2025
- Managed project administration and documentation, including incoming/outgoing correspondence and distribution.
- Prepared and distributed Minutes of Meeting (MOM).
- Developed and formatted project reports according to client specifications.
- Ensured proper management, maintenance, and secure storage of both physical and digital project administration and documents.
- Verified all project documents (drawings, reports) submitted to clients adhered to specified formats and standards.
- Maintained strict compliance with client document format requirements for all outgoing project deliverables.
SPV Project Controller
PT. China Comservice Indonesia (CCSI)
02.2021 - 08.2023
- Monitored project progress and team performance against key KPIs, ensuring timely completion of deliverables.
- Prepared and presented comprehensive project reports to Project Directors and key customers, facilitating informed decision-making.
- Managed all project resources, including internal staff and external vendors/subcontractors, to ensure seamless operations and resource availability.
- Facilitated project kick-off meetings to align stakeholders, define objectives, and establish clear project roadmaps.
- Managed the submission of critical SQAC documents to the Scarlet system, ensuring compliance and timely processing.
- Coordinated and processed all necessary project permits, ensuring regulatory compliance and avoiding delays.
- Maintained and updated a centralized database for permits and site acceptance, ensuring accurate tracking and streamlined approvals.
Demand Generation Lead
Grab Indonesia
08.2018 - 08.2020
- Collaborated with marketing analysts to leverage consumer segmentation tools and data.
- Partnered with marketplace tech teams to implement on-demand tools, including promos, subscriptions, and challenges.
- Coordinated with the marketing team to develop communication plans, manage assets, and create compelling copy.
- Monitored and resolved specific demand issues to ensure continuous growth.
- Analyzed short to medium-term issues impacting Payments business demand growth, including customer segmentation, conversion funnel optimization, churn analysis, market scans, and experimentation.
- Developed spending forecasts for promotions, incentives, and key initiatives for weekly, monthly, and quarterly planning cycles.
Partner Engagement Executive
Grab Indonesia
11.2019 - 01.2020
- Increased Transport (Grab Car, Grab Bike) rides by 20% and boosted Grab Food & Grab Express rides across Palopo, Bone, Parepare, and Pinrang satellite regions.
- Drove 60% growth in Grab benefits across Palopo, Bone, Parepare, and Pinrang.
- Led 2W (two-wheeler) service expansion in Pinrang, achieving over 100% business growth.
- Reduced driver complaints by proactively increasing partner engagement.
- Represented Grab at community events, enhancing brand presence and local relations.
- Conducted continuous data analysis to identify and implement revenue improvement strategies for the area.
- Collaborated with cross-functional teams to drive initiatives enhancing customer experience.
- Contributed to overall team success by delivering key results as required.
- Engaged with customers to assess evolving needs and evaluate relationship quality.
City Operation Lead Palopo & Toraja
Grab Indonesia
08.2018 - 11.2019
- Achieved 35% growth in GrabCar rides in Toraja.
- Increased GrabCar driver acquisition in Toraja by 40%.
- Grew GrabCar business in Palopo by 50% compared to June 2019.
- Led and managed an operations team to achieve regional targets.
- Developed city-level strategies and managed P&L for regional operations.
- Conducted continuous data analysis to identify and implement revenue improvement initiatives.
- Reported key business metrics to management, facilitating informed decision-making.
- Collaborated cross-functionally to drive customer experience enhancements.
- Contributed to overall team success by delivering key results as required.
Account Manager
PT. Anugerah Communication
02.2016 - 10.2016
- Managed Telkomsel account, overseeing the installation of 4 Mini CME and 16 Tower70 units in the PUMA area (Jayapura - Ambon).
- Managed and maintained project budgets, ensuring adherence to financial targets.
- Lead and supervised an operations team.
- Developed project plans and timelines to ensure timely completion.
- Promoted an IT-centric mindset across teams and maximized performance of internal staff and subcontractors.
- Facilitated clear communication with all partners to achieve project goals.
- Conducted weekly, monthly, internal, and external meetings; managed billing process upon site completion.
- Ensured high customer satisfaction by preventing complaints.
Document Controller for Telkomsel Project
Nokia & Telkomsel
09.2014 - 02.2016
- Managed submission of BAUT BAST. BAST .
- Facilitated BAPA document submission and signature collection from Telkomsel.
- Generated Change Requaest mapping documents.
- Prepared and controlled BAUT documents prior to customer submission.
- Uploaded approved Change Requests to the e-BAST system.
Advertising Collector
Kendari Pos
08.2013 - 05.2014
- Managed all input and output tax entries, ensuring precise financial record-keeping.
- Generated accurate order receipts for advertisements, streamlining billing processes.
- Performed meticulous ad corrections, enhancing campaign accuracy and client satisfaction.
Education
Degree - Economy Faculty / Accountancy
University Kristen Maranatha
Bandung, Indonesia08-2013
Skills
References
- Edo Hapsoro - 6281156811 - Manager Project Deployment Outer Jabotabek - Telkomsel Indonesia
- Benny Rumoharbo - 62811560060 - Manager Network Service Serang - 62811560 060- Telkomsel Indonesia
- Andi Faramuli Aswari - Public Affairs Assit. Manager East Indonesia - 6282191941847 - Grab Indonesia
- Juni Pranata - Project Director Regional Sulawesi & Kalimantan CCSI - 6281274274444 - China Comservice Indonesia
Timeline
Project and Document Controller
PT. Bita Enarcon Engineering, Project VALE Indonesia
10.2024 - 03.2025
SPV Project Controller
PT. China Comservice Indonesia (CCSI)
02.2021 - 08.2023
Partner Engagement Executive
Grab Indonesia
11.2019 - 01.2020
City Operation Lead Palopo & Toraja
Grab Indonesia
08.2018 - 11.2019
Demand Generation Lead
Grab Indonesia
08.2018 - 08.2020
Account Manager
PT. Anugerah Communication
02.2016 - 10.2016
Document Controller for Telkomsel Project
Nokia & Telkomsel
09.2014 - 02.2016
Advertising Collector
Kendari Pos
08.2013 - 05.2014
Degree - Economy Faculty / Accountancy
University Kristen Maranatha
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