Nancy Morganjohnson
Pocatello
Summary
Seasoned House Manager with comprehensive experience in managing household operations, overseeing staff training and scheduling, and coordinating special events. Strengths include strong organizational skills, ability to multitask effectively, and excellent problem-solving capabilities. Have consistently improved efficiency of housekeeping procedures while maintaining high standards for cleanliness and service quality.Resourceful House Manager known for high productivity and efficient task completion. Possess specialized skills in household operations management, staff coordination. Excellent n communication, problem-solving, and time management which ensure seamless daily household functions and exceptional client experiences.Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
House Manager
H.S.I. Ink
Pocatello
03.2024 - 09.2024
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Ensured compliance with local health and safety regulations at the residence.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Managed team of employees, daily progress reports and overall project planning.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Created processes for maintaining security protocols within the house premises.
- Monitored service provider performance to ensure quality of services delivered.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and damp-mopped private stairways and hallways.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Communicated with maintenance team on damages to repair.
- Developed systems for efficient management of daily operations in the house.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Organized and maintained household inventory records, including supplies and equipment.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Caregiver, Special Needs
Spectrum
Pocatello
03.2023 - 03.2024
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Organized oral medications for clients following dosage and schedule requirements.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Facilitated group activities for multiple special needs adults or children at once.
- Helped clients get in and out of beds and wheelchairs.
- Monitored physical and emotional health of clients.
- Attended conferences and workshops related to disability management techniques.
- Observed, reported and documented patient status and care provided.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Created individualized care plans based on each client's unique needs and abilities.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Facilitated communication between clients, family members and medical staff.
- Consulted with client care team to continually update care plans.
- Recorded client status progress and challenges in logbooks and reports.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Developed positive relationships with families of special needs individuals.
- Administered medication when needed according to doctor's instructions.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Kept up-to-date on the latest developments in the field of special education through continuing education courses.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted in the development of life skills such as communication and mobility.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
- Adapted existing programs to meet the specific requirements of each individual client.
- Maintained accurate records of services rendered for each client.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Contributed to case reviews of client status and progress.
- Collaborated with multidisciplinary teams to ensure quality patient care.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Instructed family members on how to provide bedside care.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Cashier Team Lead
Desert industries
03.2022 - 03.2023
- Coordinated with other departments when additional support was needed during peak hours.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Counted and balanced cashier drawers.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Offered customers carry-out service at completion of transaction.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Ensured compliance with all safety regulations while performing tasks.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Trained new cashiers on proper use of registers and store policies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Analyzed sales data reports to identify trends in customer buying habits.
- Processed refunds and exchanges according to company policy.
- Developed strong working relationships with team members to foster collaboration.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer questions and provided store information.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Answered customers' questions and provided information on store procedures or policies.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored cashier performance, providing feedback as needed.
- Managed scheduling, payroll, and time off requests for team members.
- Greeted customers promptly and responded to questions.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Identified discrepancies between actual sales figures and expected totals.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted customers with locating items within the store when requested.
- Adhered to social distancing protocols and wore mask or face shield.
- Verified customer age requirement for alcohol or tobacco purchases.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned items and checked pricing on cash register for accuracy.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed payments promptly for customers to exceed productivity standards.
- Performed daily opening and closing procedures for the register area.
- Welcomed customers, offering assistance to help find store items.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
High School Diploma -
Sacramento City College
Sacramento, CASkills
- Project management
- Vendor coordination
- Supply management
- Inventory control
- Customer service
- Team building
- Employee training
- Process improvement
- Time management
- Effective communication
- Problem solving
- Task prioritization
- Cross-department collaboration
- Leadership development
- Self motivation
- Problem-solving abilities
- Reliability
- Employee training and development
- Attention to detail
- Motivate staff
- Strategic planning
- Budget administration
- Activities scheduling
- Quality service
- Event oversight
- Safety management
- Materials requisition
- Written communication
- Productivity monitoring
- Staff management
- Safety protocols
- Housekeeping
- Team coordination
- Elderly assistance
- Multitasking Abilities
- Housekeeping standards
- Timekeeping
- Staff motivation
- Improve team performance
- Appointment coordination
- Problem-solving
- Multi-line telephone systems
- Customer relations
- Applicant screening and hiring
- Administrative skills
- Safety Equipment
- Complaints handling
- Performance evaluation
- Skill building
- Staff training
- Excellent communication
- Analytical thinking
- Policy implementation
- Policy enforcement
- Personal shopping
- Problem identification
- Health and safety standards
- Organize work schedules
- Budgeting expertise
- Team guidance and motivation
- Quality control
Certification
- Medication certified
- CPR first aid trained.
Accomplishments
- HONOROLE IN HIGH SCHOOL AND COLLEGE.
Timeline
House Manager
H.S.I. Ink
03.2024 - 09.2024
Caregiver, Special Needs
Spectrum
03.2023 - 03.2024
Cashier Team Lead
Desert industries
03.2022 - 03.2023
High School Diploma -
Sacramento City College