Nanda Loviana

• Developed and cultivated lucrative relationships with existing clients through effective communication and exemplary interpersonal skills.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Engaged employees in business processes with positive motivational techniques.
• Maintained friendly and professional customer interactions.
• Implemented service improvements to enhance sales cycle.

• Coached employees through day-to-day work and complex problems.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promoted company brand and unique offerings through personalized customer service.

• Participated in workshops and presentations related to projects to gain knowledge.

GPA: 3.53

GPA: 3.56