Nanda Ramadhani

• Actively participated in networking events within industry, expanding professional connections and generating leads.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Cultivated productive relationships with internal stakeholders across departments to facilitate collaboration on joint initiatives.

• Operations Management: Oversee and optimize end-to-end operations, creating streamlined workflows to enhance efficiency in warehouse management and logistics
• Strategic Partnerships: Forge and maintain strategic partnerships with key stakeholders, including restaurants and food SMEs, fostering collaborations that contribute to mission of sustainability and also generating revenue
• Business Model Enhancement: Collaborate with CEO in brainstorming sessions and routine meetings to enhance business model
• Provide valuable insights to improve operational effectiveness, contribute to overall success to disrupt market and create innovative solutions.
• Enhanced customer satisfaction levels by addressing concerns proactively and implementing process improvements based on feedback.

• Oversaw daily production activities, ensuring adherence to quality standards and on-time delivery.
• Collaborated with Research and Development team to introduce new production processes, resulting in improvements in product quality.
• Collaborated with Research and Development team to introduce new products every 6 months, resulting in increasing brand visibility through marketplace sales.
• Implemented lean manufacturing principles, resulting in 20% reduction in production cycle time.
• Developed and managed operations for e-commerce product.
• Collaborated in booth set up and oversaw operations flow at Jakarta Coffee Week exhibition every year.
• Mentored junior team members, fostering professional growth and contributing to a positive work environment

Led and managed team of 6 specialty coffee baristas, fostering high-performance culture

• Implemented efficient and welcoming takeaway experience, resulting in 30% sales growth per 6 months
• Created and managed strategic partnership with stakeholders, increasing customer retention rate up to 50% per year
• Trained specialty coffee and hospitality to 15 barista internal and external
• Collaborated in booth set up and oversaw operations flow at Jakarta Coffee Week exhibition every year.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Enhanced company''s profitability by identifying and eliminating inefficiencies in existing business processes.

• Led team of 3 baristas and 2 cooks, fostering positive work culture and high-quality customer service.
• Introduced warm and homely dining experience, enhancing customer satisfaction and loyalty.
• Managed and hosted private events and workshops, diversifying store's offerings and engaging community.
• Established and maintained strong relationships with vendors, ensuring consistent supply of premium ingredients.
• Implemented efficient inventory management strategies, optimizing stock levels and reducing waste.
• Developed and enforced standard operating procedures for streamlined day-to-day operations.
• Managed financial transactions, contributing to consistent revenue growth.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.