Naomi Belgrave
Current Location: Bali, Indonesia
Summary
Senior counselling and psychosocial services professional with strong experience in counselling, complex case management, programme delivery, and team leadership, gained within highly complex custodial (correctional) settings. Demonstrated capability in trauma-informed and culturally responsive practice, staff supervision, multidisciplinary collaboration, and service improvement. Experienced in managing complex and crisis situations while supporting staff development and delivering high-quality services aligned with organisational standards.
Overview
12
12
years of professional experience
Work History
Family Stay Abroad
Parental Leave
03.2023 - Current
Head of the Psychosocial Services Department
St. Johannsen Prison (Correctional Facility)
09.2020 - 02.2023
- Held overall accountability for psychosocial and counselling programmes and departmental initiatives, ensuring timely delivery and alignment with organisational objectives
- Led and supported multidisciplinary teams delivering counselling and psychosocial services within a complex operational environment
- Provided clear leadership and direction to staff, fostering accountability, professional standards, and consistent service quality
- Oversaw multiple concurrent programmes and initiatives, ensuring quality outcomes through effective planning, monitoring, and risk-aware decision-making
- Supported staff development through structured supervision, reflective practice, and ongoing performance feedback
- Promoted a culture of continuous improvement and professional development through service review and quality enhancement initiatives
Family Stay Abroad
Parental Leave
09.2018 - 08.2020
Deputy Head of Psychosocial Services Department
St. Johannsen Prison (Correctional Facility)
02.2015 - 08.2018
- Supported departmental leadership and coordination of counselling and psychosocial services
- Delivered individual and group-based counselling and case management for clients with complex needs
- Provided mentoring and informal supervision to staff, supporting professional practice and consistency
- Facilitated interdisciplinary collaboration to ensure coordinated, client-focused service delivery
- Maintained high standards of documentation, compliance, and reporting in line with organisational requirements
- Acted as key contact for assigned clients, coordinating family engagement, external services, and community-based activities to support reintegration and continuity of care
Sociotherapy Practitioner
St. Johannsen Prison (Correctional Facility)
09.2013 - 01.2015
- Supported counselling and psychosocial services within a multidisciplinary setting
- Contributed to individual and group-based support interventions under established frameworks
- Assisted with case coordination, documentation, and service improvement initiatives
- Worked collaboratively with internal teams and external partner agencies
- Acted as key contact for a small caseload (4–5 individuals), supporting ongoing case coordination, family engagement, and supervised external activities
Education
Diploma of Advanced Studies (DAS) - Forensic Science And Risk Assessment
University Zürich
Switzerland06.2018
Bachelor of Arts - Social Services And Cultural Education
University Niederrhein
Germany06.2016
Higher Education Entrance Qualification - Social Services
Konrad-Zuse-School
Germany06.2009
Skills
Counselling & Psychosocial Support (Individual &
Group)
Complex & Crisis Case Management
Trauma-Informed and Risk-Aware Practice
Supervision, Mentoring & Staff Development
Programme Planning, Delivery & Review
Family, Adult & High-Needs Client Support
Multidisciplinary & Stakeholder Collaboration
Service Development & Process Improvement
Governance, Compliance & Quality Assurance
LANGUAGES
English
Full Professional
German
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Family Stay Abroad
Parental Leave
03.2023 - Current
Head of the Psychosocial Services Department
St. Johannsen Prison (Correctional Facility)
09.2020 - 02.2023
Family Stay Abroad
Parental Leave
09.2018 - 08.2020
Deputy Head of Psychosocial Services Department
St. Johannsen Prison (Correctional Facility)
02.2015 - 08.2018
Sociotherapy Practitioner
St. Johannsen Prison (Correctional Facility)
09.2013 - 01.2015
Diploma of Advanced Studies (DAS) - Forensic Science And Risk Assessment
University Zürich
Bachelor of Arts - Social Services And Cultural Education
University Niederrhein
Higher Education Entrance Qualification - Social Services
Konrad-Zuse-School
Early Career and Other Experiences
2000–2006
Completed a three-year vocational qualification in Garment Technology, followed by industry experience with a fashion company in Germany