Naomi Cowan
YASS
Summary
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Case Manager
Barnardos Australia
02.2024 - Current
- Coordinated care plans to ensure client needs were effectively met and monitored.
- Developed and implemented individualised service strategies to enhance client outcomes.
- Collaborated with multidisciplinary teams to facilitate communication and resource sharing.
- Conducted assessments to evaluate client eligibility for services and programs.
- Provided crisis intervention support, ensuring timely resolutions for clients in need.
- Advocated for client rights, ensuring access to necessary resources and services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Therapeutic Youth Worker
Focus ACT
07.2023 - 10.2024
- Organised and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Provided key emotional support to youth.
- Residential home care
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Supported and mentored students in developing skills to become successful in community.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Developed and maintained accurate records of programs and services.
People & Culture Coordinator
CDC Data Centres
11.2021 - 07.2023
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Negotiated contracts and managed budget for recruiting expenses.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Utilised social media platforms to source potential candidates and build pipeline of qualified talent.
- Built relationships with external recruiters and staffing agencies to access quality talent.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
Childcare Educator
Little Penguins
06.2019 - 10.2021
- Maintained safety and cleanliness by sterilising toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted sensory development by providing access to different textures.
- Brought signs of potential emotional and developmental problems in children to caregiver's attention.
- Coordinated schedules of activities, events, and field trips.
- Taught students basic academic, behavioural, and social skills.
- Applied play-based strategies to provide diverse approaches to learning.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Retail Sales Assistant
Macdonald's
03.2017 - 11.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reduced customer wait times by quickly operating customer window and sales register.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
Education
Bachelor of Science - Bachelor of Science in Psychology
University of Canberra
Canberra, ACT07-2029
Certificate III - Early Childhood Education
ECTARC
Sydney, NSW05.2021
High School Diploma -
Melba Copland Secondary School
Canberra, ACT12.2018
Skills
- Behavioural Interventions Expertise
- Special Needs Familiarity
- Community engagement
- Risk assessment
- Case documentation
- Crisis intervention
- Case management
- Program Support
- Youth Guidance
- Activity Implementation
- Educational Programs
- Career Development
- Program Coordination and Execution
- Supportive Counselling Techniques
- Talent Acquisition Strategies
- Candidate Pipeline Management
- Building Partnerships
- Client advocacy
- Client Requirements
- Onboarding Support
- Recruitment Reporting
- Employee and Applicant Assessment
Timeline
Case Manager
Barnardos Australia
02.2024 - Current
Therapeutic Youth Worker
Focus ACT
07.2023 - 10.2024
People & Culture Coordinator
CDC Data Centres
11.2021 - 07.2023
Childcare Educator
Little Penguins
06.2019 - 10.2021
Retail Sales Assistant
Macdonald's
03.2017 - 11.2018
Certificate III - Early Childhood Education
ECTARC
High School Diploma -
Melba Copland Secondary School
Bachelor of Science - Bachelor of Science in Psychology
University of Canberra