NASIR IQBAL

• As Head of Business Performance Management, I am responsible to identify, define and develop framework for both B2C, B2B & FTTH - Broadband business performance to create value through Analytical Led interventions for IOH.

• Detailed business analysis, outlining problems, opportunities and solutions for all line of businesses.

• Act as a coordinator between IOH and its B2B subsidiary Lintasarta which is engaged in the field of providing data communication services, internet & IT services in Indonesia to track business performance, providing analytical insights for business P&L and operations.
• Moreover, I was entrusted to work closely with cross functional teams in Lintasarta for performance management of key B2B projects ensuring timely deliveries and revenue growth.

• Business Presentations to CEO and senior leadership.

• Collaborated with cross functional teams to develop strategic initiatives and log term goals.

• Monitoring key business performance indicators for B2C & B2B operations, Network, Industry trends, Market Intelligence through business reporting framework.

As a Home Connect & Care Lead, I was responsible for managing Sales and Service operations for FTTX with 10 Sales & Service Managers and field teams of +100.

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new FTTH organization.
• Driving Annual Operating Plan for Sales & Service at circle level for consistent revenue growth
• Employed best practices and management controls to provide superior service to internal and external customers.
• Establish Service infra & network ensuring quality Home Passes (FSA)
• Ensuring Customer Experience excellence in Home connect and Home Assists through Quality assurance & defined SLAs for Installation, Complaint Management and After Sales Service.
• Team Productivity & lowest attrition for Service Engineer / Home Technicians
• Manpower Management & Material Management with SCM
• Cross Functional collaboration with Construction, Network planning for seamless execution and delivery of Field Service Area (FSA - RFS)

Led HNI Segment CLVM through identified channels of Acquisition - Homes, Professionals, Government Sector.

Market Mapping, Segment Definition and Sizing:

• Analyze market shares across verticals and product offerings and benchmarking against competition to devise strategies for achieving market leadership in HNI Segment

Driving Acquisition:

• Segmented acquisition plans and Products to acquire High value customers with high ARPU within the overall segment.

• Usage & Retention: (Revenue Maximization, Retention and Advocacy) basis customer usage behavior and recharge pattern. HNI Base Management.

• Tele Sales Lead Program for Jio Phone and Recharge target (Re Monetization) through XDSS / JPAM for higher Recharge

Driving Sales Project:

• Driving Acquisition Program through ODSS Sales team of 100+ as a part of Digital Sales Project

Management Projects:

• Identification of Wi-Fi opportunities across the region to create revenue Stream through Public Wi-Fi

As a Head of Business Planning and Consumer Insight, I was responsible for overall business performance management through analytics and reporting for Bharti Airtel Upper North, India.

• Creating business plans while working closely with cross functional teams. AOP Preparation along with Finance & Business Team for Mobility business.
• Weekly Revenue Forecasting & opportunities for revenue enhancement to CEO.
• Identification of revenue opportunities through products including Voice, VAS& Data Internet, Base Management and Acquisition.
• High Value Base Management Program: Revenue Protection for High Value base, Controlling Value Churn
• Network Deployment: Ensure 100% Network deployment along with network team & Sales team, planning on GIS and other tools for revenue enhancement & greater consumer experience.
• Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
• I ensured development of my team individuals to ensure their progressive career ladder.

• Worked for Revenue forecasting & highlighting the concerns to improve revenues.

• Studying & analysis of business KPI’s like Customer Rate, Minutes, Gross Adds, Revenue Earning Subs, Roaming, Site Utilization etc.

• Analysis for identification of the revenue opportunities through analytical led interventions for Voice, VAS & Internet, Base Management & Segmentation.

• Responsible for mark to market trend analysis.

To act as a coordinator for “Business to Consumer” business activities of Bharti Airtel Ltd.

Principle accountabilities included Strategy planning, Business Head support, Program Management, Key Project Management and working closely with CEO and Leadership team.

• Ensure compliance to Management Planning & Review Process
• Manage specific strategic initiatives for B2C business of Bharti Airtel Ltd
• Analysis and reporting of all performance parameters for the business including financials, management accounts and performance analysis, budgets and other function’s parameters
• Plan, coordinate & minute the strategic reviews and update on status of various initiatives to ensure deployments are taken place as per the plan.
• Business Presentations for CEO, COO & leadership team.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Represented and worked on behalf of CEO office for DTH business merger with mobility line of business

Handled Non Voice Processes for Customer Experience for both Postpaid and Prepaid line of business.

Postpaid Process: Worked on eCRM (Electronic Customer Relation Management) tool and workflow

• Managing PACS Workflow & Complaint Management in J&K.
• Responsible for implementation of Prepaid Complaint management Process
• Handling TRAI Audits for Prepaid – Queries, Requests, Complaints.
• Handling UAT related to PACS / MINSAT application from CIG side.