Natalie Cliff
Meridian
Summary
Adept at enhancing patient experiences and clinic efficiency, I leveraged my expertise in HIPAA compliance and exceptional communication skills during my tenure at St Alphonsus Regional Medical. By optimizing appointment schedules and improving medical records management, I significantly contributed to increasing patient satisfaction and streamlining healthcare delivery.
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
St Alphonsus Regional Medical
08.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant
St Luke's Healthcare System
01.2016 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Erland Internal Medicine
10.2014 - 11.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
No Degree - Medical Assistant
Carrington College
Boise, ID05-2000
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Vital sign monitoring
- Phlebotomy techniques
- Telephone etiquette
- Verbal and written communication
- Multitasking and organization
- Medical records management
- Workflow organization
Timeline
Certified Medical Assistant
St Alphonsus Regional Medical
08.2016 - Current
Certified Medical Assistant
St Luke's Healthcare System
01.2016 - 08.2016
Medical Assistant
Erland Internal Medicine
10.2014 - 11.2015
No Degree - Medical Assistant
Carrington College
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