Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Gooding

Twin Falls

Summary

Dynamic professional with a proven track record at Hot Topic, excelling in customer service, team leadership and management. Adept at problem-solving and enhancing customer experience, I effectively analyzed sales data to drive store performance. Skilled in point of sale operations, I foster a collaborative environment that promotes success and growth.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Hot Topic
11.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Part Time Care Taker

Consumer Care Direct
06.2022 - 01.2023
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Assisted with homework, tutoring and school projects as needed.
  • Prepared meals according to dietary needs of the family's children.
  • Managed household duties including laundry, grocery shopping, or light housekeeping tasks when necessary.

Barista

Dutch Bros
06.2021 - 07.2022
  • Operated cash registers to process customer payments.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Front Desk Assistant

Stevens Pierce & Associates CPAs
06.2021 - 07.2022
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Education

Bachelor of Science - Criminal Justice

College of Southern Idaho
Twin Falls, ID
12-2026

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service management
  • Team building and leadership
  • Organization
  • Time Management
  • Point of sale operation
  • Adaptability

Timeline

Assistant Store Manager

Hot Topic
11.2024 - Current

Part Time Care Taker

Consumer Care Direct
06.2022 - 01.2023

Barista

Dutch Bros
06.2021 - 07.2022

Front Desk Assistant

Stevens Pierce & Associates CPAs
06.2021 - 07.2022

Bachelor of Science - Criminal Justice

College of Southern Idaho

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Natalie Gooding