Nathan Mueller
Post Falls,ID
Summary
Dynamic professional with a proven track record at Franks Diner, enhancing customer satisfaction and streamlining operations. Excelled in guest relations management and demonstrated exceptional sales expertise. Known for maintaining a calm demeanor under pressure, ensuring high-quality service. Skilled in both written and oral communication, consistently achieving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Lead
Franks Diner
02.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
School Custodian
Cheney School District
02.2021 - 06.2023
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with district standards.
- Investigated guest complaints and resolved issues to increase teacher/ student satisfaction and establish trust.
- Kept building spaces premises clean inside and outside.
Sales Team Member
Inferno Wings
05.2022 - 12.2022
- Demonstrated products to customers and emphasized key features to close sales.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
High School Diploma -
Cheney High School
Cheney, WA06.2011
Skills
- Guest Relations Management
- Calm Demeanor
- Reliable and punctual
- Sales expertise
- Exceptional customer service
- Written and oral communication skills
- Energetic self-starter
Timeline
Team Lead
Franks Diner
02.2023 - Current
Sales Team Member
Inferno Wings
05.2022 - 12.2022
School Custodian
Cheney School District
02.2021 - 06.2023
High School Diploma -
Cheney High School
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