Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Peek

POCATELLO

Summary

Dynamic and customer-focused professional with a proven track record at Mocha Madness, excelling in fast-paced environments. Demonstrated expertise in cash handling and exceptional customer service, enhancing store presentation and customer satisfaction. Skilled in problem-solving and conflict resolution, consistently delivering memorable customer experiences and operational excellence.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

3
3
years of professional experience

Work History

Barista and Cashier

Mocha Madness
04.2024 - 12.2024

I was responsible for making taking orders and making drinks. Cleaning and making sure the front of house was presentable for customers. Handling cash for purchases and closing out the till at the end of the night.

Cashier/Customer Service

Dollar Tree
06.2023 - 04.2024
  • Provided excellent customer service, assisting shoppers with questions and purchases.
  • Processed cash and card transactions to ensure accurate cash management.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Assisted in maintaining clean and organized checkout areas for smooth operations.
  • Resolved customer complaints by addressing issues promptly and professionally.
  • Counted cash drawers accurately at the beginning and end of each shift to ensure balanced registers.
  • Managed returns and exchanges for customers with tact and efficiency.
  • Restocked shelves with merchandise to maintain product availability.
  • Enhanced checkout speed by efficiently scanning items and processing payments.
  • Provided exemplary service to build customer loyalty and repeat business.

Banquet Server

Shoban Hotel
08.2021 - 04.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.

Education

High School Diploma -

Portage High School
Portage, IN
06-2012

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Problem resolution
  • Conflict resolution
  • Merchandise handling
  • Store presentation

Timeline

Barista and Cashier

Mocha Madness
04.2024 - 12.2024

Cashier/Customer Service

Dollar Tree
06.2023 - 04.2024

Banquet Server

Shoban Hotel
08.2021 - 04.2023

High School Diploma -

Portage High School
Nathan Peek